Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: QTPIE39
from MN
Verified Purchase:Yes
I borrowed this from a friend and I don't think I'm giving it back! Ha ha I love it! I have 3 puppies and 3 cats (and a husband) that love to track dirt everywhere so I'm going to definitely invest in one for sure!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Gbword
from Panola County, MS
Verified Purchase:Yes
So, in June I bought this cleaner and was so satisfied! I paid $150 for one 8 years ago that lasted 5 years but I decided to try Bissell, it lasted 2 years and I paid $150 for that one. So I went back with Hoover this year, that said, with my disability this machine was so much better on my back and legs while using it I was SO impressed! Then after about 4 uses and 3 months the belt stripped and the rollers did not work. After a few messages back and forth with Hoover Customer Service, they sent me a new machine when I asked for a belt or 2, because let's face it, this happens and they are responsible as far as design but both design and use can lead to this. I knew I had treated the machine with much care, as I did the one from before that lasted 5 years. So, I was kind of upset but it happens... Hoover was very understanding! I hope that I can get another 5 years out of this machine. **To the Customers - this is a great machine! It cleans better than others I have had but you need to take care of it and keep it clean! **To Hoover - keep up the good work! This is so helpful in my condition! Even though you sent me a new machine (which I am so grateful for) I hope the maintenance issue can be resolved because I would hate for those costs to go to the customer and lessen your status as a Great Company with Great Products at a Great Price!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Ken 550
from Sacramento
Verified Purchase:Yes
Have had this for almost a year, works great easy to clean up after use, gets my carpet clean
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Delilah
from Kentucky
Verified Purchase:Yes
We've purchased our Hoover little over 2yrs ago. Was great until the fresh water supply tank little gasket/plunger came apart and no way to get it fixed or replace tank . So now it's useless now, was great now just a closet guest. I feel this should've lasted a lot longer.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Posted by: pinkye11
from Long Beach, CA
Verified Purchase:Yes
I purchased about a month ago and couldn't be happier! I was going to get a different brand, but saw this one and chose it. I'm so glad I did.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Hoover smart wash
from Downey ca
Verified Purchase:Yes
I purchase this carpet cleaner back in June and first few used were fine after the roller stop spinning which causes the vacuum not to work properly do not recommend and it pretty pricy for it to only last a few months .
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
5
so happy! great customer service.
on November 2, 2020
Posted by: nic20
from Undisclosed
I had a smartwash for 6months and the engine blew up, I called customer service and without hesitation sent me a new one. they sent me on that happens to be my favorite color! I waited about 2 weeks and it has arrived, very pleased!!!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: chuck
from newport,pa.
Verified Purchase:Yes
my wife used it the first time was easy to put together worked well was easy to clean she really liked it
I would recommend this to a friend!
Written by a customer while visiting Hoover