Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
1
Nozzle release broke on second use
on April 20, 2021
Posted by: SC1232
from TX
I bought the SmartWash for my daughter's birthday because it was so highly rated. She used it once and loved it so much that I borrowed it to clean the bedroom carpet. When I went to clean it after using it one of the plastic tabs on the nozzle release broke and now the nozzle can't be reattached. I can't get a replacement part for this which seems crazy for such a fragile piece of plastic. It doesn't matter how well it cleans if it breaks after the second use and can't be fixed.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello SC1232, Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! Matt - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Awesome product and awesome customer service
on April 19, 2021
Posted by: Jen
from Colorado
This is so easy to use! Just like vacuuming! Doesn't leave the carpet soaking wet, just a little damp! When I needed a replacement part, after several years of use, customer service was right on top of it and took care of me immediately!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: 42 Player
from TEXAS
Verified Purchase:Yes
Great buy. So simple to use.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
4
Love it will buy again
on April 18, 2021
Posted by: Pamela
from Cincinnati,Ohio
I bricked my clean water tank can I buy another one?
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: abadqueenb2
from NC
Verified Purchase:Yes
Love I don't have to worry with mixing or applying the cleaning solution and the dry-only mode is easily accessable with the push of a button! Powerful suction and great cleaning so far!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Matt & Dev
from NY
Verified Purchase:Yes
Absolutely love this product. Would and have already recommended to many. Build quality of product, ease of use and final results of use; phenomenal!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Just me
from Ct
Verified Purchase:Yes
I absolutely love this machine I have owned three different ones and this is number four and by far the best one. I am moving and had to shampoo all of my area rugs it's amazing they came out beautiful!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Msjeep4191
from Atlanta, GA
Verified Purchase:Yes
The carpet cleaner is easier to use then my old one and I love that I can clean upholstery. I also love the dry clean button.
I would recommend this to a friend!
Written by a customer while visiting Hoover