I have gone through 3 Bisell machines. All were problematical. After our last one stopped sucking water I vowed not to buy another one. I found that hoover does a poor job of guiding you to the right product. We don't have pets so pet hair is not an issue for us. I settled for a smartwash+ mainly because I didn't know what else to buy and the product was available locally. We are amazed at how much better it cleans and how easy it is to use compared to our " top of the line" Bisell cleaner. Our rugs look like they are new again and we couldn't be more pleased.
I was going to spend another $300 to have carpets professionally cleaned but decided to purchase this SmartWash Carpet Cleaner instead. No regrets! Cleans just as good if not better than the professionals and it is lightweight and easy to use, no mixing and easily comes apart for cleaning. I didn't even pretreat the pet stains and they came right out with the first pass. So satisfying! 5 star customer service too - my first unit was leaking solution so I emailed the company to ask how to remedy the problem and they sent me a brand new one in just a couple of days. Just ordered another SmartWash for our local library when I heard they were going to spend $800 to clean their carpets, they were sold on it when I showed them how well it worked.
Purchased with reservations about leaking and bad brush bearings. But after trying it, I'm impressed. Cleans well. Easily disassembles for cleaning. One very annoying thing. When attaching the filled cleaning solution tank, cleaning solution flows easily out making a mess both putting on and taking off. A real pain!!!
I have used the smartwash carpet cleaner countless times and even let a friend use it a couple times. What an awesome machine. I keep it handy incase i knock a drink over and it gets on the carpet. It cleans up a spill in only a few minutes