Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
2
Loved at first
on September 23, 2021
Posted by: Dorothy
from MA
Loved this cleaner at first. Only use 3-4 times a year. Have owned +- 2 yes. Brushes no longer spin. Shouldn't happen after only using 6-8 times. So disapointed
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Dorothy,
We would like to help improve your experience with this unit. Please contact us directly by email at HooverCommunity@ttifloorcare.com and our representative, Cierra, will be able to assist in either troubleshooting or getting the correct replacements to get you back up and cleaning! Thank you in advance and we look forward to hearing from you. -The Hoover Team
We would like to help improve your experience with this unit. Please contact us directly by email at HooverCommunity@ttifloorcare.com and our representative, Cierra, will be able to assist in either troubleshooting or getting the correct replacements to get you back up and cleaning! Thank you in advance and we look forward to hearing from you. -The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
4
cleans great but had an issue
on September 21, 2021
Posted by: fastfixitmom
from Arcadia, ca
So I have owned this product for about 2 years now and for the most part I love how it works .Having owned 3 other hoover carpet cleaners over the past 25 years as well as 2 bissels, I know what features I like and don't like in a carpet cleaner. This one was a little pricier at the time ( I purchased it right after they came out)but I thought I'd give it a try. I love the fact that this one doesnt have a trigger, that you can set it to dry only, that I can see the water being sucked up and that the dirty water tank is easy to empty. The only problem I have had with it is three months after I bought it the clean water tank started leaking very badly. On close inspection I noticed the rubber o-ring inside the bottom of the tank where the little plunger is, had come off. The way the tank is made, there is absolutely no way to put it back on ( and I tried every way I could think of) The tank is not covered under the warranty, even though technically this is a manufacture defect since it's inside of the tank and there is no way to access it and the plunger only works when you are pushing it forward in wash mode, unlike a machine with a trigger that you are constantly pulling. Called hoover they said I had to order and pay for a whole new water tank from hoover. .. two interesting things here 1)the fact that hoover has a replacement tank for this machine and 2) the new tank has a different kind of set up in the bottom of it than the old one. Which makes me think that maybe hoover knew about the o-rings coming off on their original designs. But it is what it is and since replacing it I have had no more problems with it. Quality wise it is a good machine. . Now if hoover could make a machine with the little round scrubbing brushes like the powerscrub elite, with the trigger less feature of this machine as well as being able to see the water being sucked up like this machine, I'd buy it in a heartbeat. But for now I will continue to use this one.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Di
from NH
Verified Purchase:Yes
I was able to put it together and it worked nicely. No problems.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Syl
from Undisclosed
Verified Purchase:Yes
Easy to use and does a phenomenal job. I cleaned my rugs and two rooms of carpet. They are clean and the house smells fresh.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5
What a difference...
on September 15, 2021
Posted by: Forever impressed!
from Upstate New York and not Westchester
I purchased a camp and the previous owners said they had steam cleaned the carpets. It just wasn't done well enough so I purchase the Smartwash hoping it would. And what a difference!!! All the traffic "patterns" disappeared! Other than performing a great clean, I love the dry option. I washed the carpet in the evening and used the dry only option quite a bit. By morning the carpet was dry and looked brand new. This is the best carpet cleaner i have ever had and recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Rachel
from San Jose ca
Verified Purchase:Yes
Easy assembling and cleaning after each uses
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Joe
from Undisclosed
Verified Purchase:Yes
Cleaned our rugs great and a lot easier than our old hoover did
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Shelly
from Idaho
Verified Purchase:Yes
Easy to use and cleans well
I would recommend this to a friend!
Written by a customer while visiting Hoover