Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,543 Reviews)
Rating breakdown 2,543 reviews
5 Stars
2,108
4 Stars
217
3 Stars
50
2 Stars
47
1 Star
121
92%of customers recommend this product.
(
2,165 out of
2,352)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
5
A bit delicate but works very well.
on February 27, 2022
Posted by: Dood
from Undisclosed
Verified Purchase:No
This machine does a good job. I like the "Dry Only" setting. The machine almost is ENTIRELY made of plastic so you have to handle everything gently else you'll snap a clip or other piece.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5
Great Job at first, broke, got new one
on July 29, 2022
Posted by: Bill M
from Pville NJ
Verified Purchase:No
The SmartWash worked great the first time I used it a few months ago. I loved the "Dry Only" feature. For unknown reasons I attempted to use it a few months later and it leaked solution and water when turned off and the "Dry Only" feature didn't work. I chatted with he Hoover representative and went through the warranty process. Quick and easy! They said behind the warranty!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Mark
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will describe it in 4 words. MY WIFE LOVES IT!
Written by a customer while visiting Hoover
Customer Rating
4
No Repair Parts!
on April 4, 2022
Posted by: Unhappy Gram
from Topeka, Kansas
Verified Purchase:No
I use this product at my home as we have a very active dog. It has done a great job cleaning until about 3 months ago when all the water came gushing out of the clean water tank (thank God it was clean water)! Turns out the Black Rubber Seal had dissentigrated - literally came apart in pieces! I have tried to find another seal but no one has one. When I finally got through to Hoover Customer Service -after trying many times- the representative ultimately told me I would need to purchase a New Clean Water Tank! GUESS THEY NEED TO TRAIN THEIR CUSTOMER SERVICE REPS BETTER!!!! MAYBE HOOVER DOESN'T CARE ABOUT THEIR CUSTOMERS!!!! Plastic and Rubber wear out ....Make replacement parts so you have happier customers or lower your prices so if a part breaks we can afford to throw it away and purchase a new one!
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
5
Yes I would buy this again
on March 15, 2021
Posted by: Lisa
from Milwaukee Wisconsin
Verified Purchase:No
I BROUGHT this ABOUT year ago an I love it
Written by a customer while visiting Hoover
Customer Rating
5
I loved this product, but........
on August 7, 2021
Posted by: Still looking
from AL
Verified Purchase:No
This carpet cleaner is absolutely awesome doing the job!! But it could not hold up to long usage. I wanted something that was small, light, and worked great. It is all that!! I just needs to sturdier. Still looking
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5
Yes I would buy it again
on April 22, 2021
Posted by: Terrie
from Columbus ohio
Verified Purchase:No
I fill the water tank and fill the shampoo then I begin washing my carpet it works beautiful my carpets are almost as easy as running a sweeper its also light weight I'm 73 and can use it with ease
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
This is worst machine I've ever bought
on November 13, 2024
Posted by: RBrooks19
from Concord, NC
Verified Purchase:No
We are on our 2nd one, Hoover did replace the first one. It does not leak on the sides it floods the floor and does not dry during the flooding. I'm so disappointed in this I thought Hoover was a trusted name and for the cost this is ridiculous. It worked about 4-5x the last one lasted less than a year and was used maybe 10x.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, November 16, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team.
Written by a customer while visiting Hoover