Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6 out of 5
4.6
(2,553 Reviews)
Open Ratings Snapshot
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product. 
(
2,169 out of 2,359
)
Best Buy Privacy Policy
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
1 out of 5
1
I would not buy this product again
on January 30, 2022
Posted by: Spruiell502
from Waco, Tx
Ive used the machine twice, and now the clean water leaks continuously drenching the floor. Wasted money
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Spruiell502,
We would like to inquire further about this unit, please send us an email at HooverCommunity@ttifloorcare.com. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2 out of 5
2
Not wish the leaking issue
on January 27, 2022
Posted by: Kenny
from Fort Worth, TX
I want to write a great comment so bad because it does the job! It definitely works but retaining solution it doesn't do the job. It leaks so bad even while using it it's leaking solution everywhere!! And when you go to store it, you're left to empty the solution out everytime because it will just drain until it's out of solution. Super inconvenient, really wish I could get this fixed and change my review on this product.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Kenny,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Great for homes.
on January 25, 2022
Posted by: Frank
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife loves this machine. She says it is the best she has ever tried.
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Love This Carpet Cleaner
on January 24, 2022
Posted by: Harlan
from Monte Vista, CO
Just got two new puppies. Lots of messes to clean. With the Hoover Smart Wash it was a breeze. Like the feature that mixes the solution as it is needed. Very easy to use. Cleans beautifully.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Definitely worth the money.
on January 14, 2022
Posted by: Ocean
from Tampa
I absolutely love being able to shampoo my own carpets. I would buy again and customer service has been wonderful. Machine is easy to use and as long as you vacuum before hand and I do spot treat areas just prior to using my 15 year old carpets come out looking good.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2 out of 5
2
I would not buy this product again
on January 14, 2022
Posted by: Steve
from Cambridge, OH
The upholstery tool is very generic, I scrubbed a mattress and physically had to scrub extremely hard to get results, but it sucks no water back up so the mattress is no soaked with no way to get the water out of it.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Steve,
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2 out of 5
2
VERY UPSETTING
on January 10, 2022
Posted by: Chels
from Undisclosed
I have had this for some time now always worked great. Today I plugged it in and it doesn't spit out the water at all it's just dry. I ALWAYS RECOMMENED THIS PRODUCT TO EVERYONE LOOKING. I WOULDNT WASTE THE MONEY
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Chels,
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Papa & Nana's House
on January 5, 2022
Posted by: Feathered Edge
from Indiana
We frequently have six grand children running around are house. They mainly stay in the living room where Nana let's them eat snacks! The carpet had noticably dingy traffic areas, spills, and various snack crumbs smashed into the carpet around the coffee table area. As a former professional carpet cleaner of five + years, I am amazed at how well this smart wash carpet cleaner cleaned our carpet! The living room is approximately 13' x 20' and used 2 gallons of hot water with mixed detergent to clean. The traffic areas and spills took multiple passes as expected. 1 gallon of water without detergent was used to rinse the carpet and extract any remaining detergent from the carpet. Rinsing is an important step because detergent is designed to attract dirt and if not rinsed properly, will attract more dirt to the carpet. I was sceptical at first and thought at best the carpet would look "better". However, the hoover smart wash outperformed my expectations and the carpet actually looks clean! I highly recommend the smart wash carpet cleaner.
I would recommend this to a friend!
Written by a customer while visiting Hoover
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