Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,546 Reviews)
Rating breakdown 2,546 reviews
5 Stars
2,108
4 Stars
218
3 Stars
51
2 Stars
48
1 Star
121
92%of customers recommend this product.
(
2,166 out of
2,354)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
1
poor support
on May 29, 2026
Posted by: al m
from florida
Gender:Male
small plastic piece on recovery nozzle broke off .machine useless.no parts
support.
support.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, June 4, 2026
We’re sorry to hear about this experience. Our team has reached out to you by email to further assist. Please review and reply to our email at your earliest convenience so we can assist you further. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Not happy
on June 16, 2026
Posted by: MegD
I liked the machine when it worked. However we bought this April of 2025 and I already need to spend money on replacement parts. The front floor plastic piece is cheaply made and broke. I also see this is a common problem for this particular machine. I also need to replace an end cap for a brush roll. With Hoover being such an old household name I expected way more from a product. Very disappointing.
Written by a customer while visiting Hoover