Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,546 Reviews)
Rating breakdown 2,546 reviews
5 Stars
2,108
4 Stars
218
3 Stars
51
2 Stars
48
1 Star
121
92%of customers recommend this product.
(
2,166 out of
2,354)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Sey M
Gender:Female
Verified Purchase:Yes
Works like magic, moves smoothly on carpets, cleans and changes carpet to quick beauty and clearness.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, March 18, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Posted by: Danik
from Iowa
Gender:Female
Verified Purchase:Yes
Best carpet cleaner!! I have cream colored carpet with 2 Dobermans and an English bulldog and let me tell you this gets the every mess out and makes my carpet look like new! I purchased 3 different ones prior to this one and I will never go back to anything else! Hoover please keep making this one!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, March 24, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
The 2nd Smartwash+ That Broke On Me
on March 28, 2026
Posted by: DebElle
from New Jersey USA
Gender:Female
This is the second SmartWash I have owned. I have one carpet in my entire hone, an 8x12 rug in the living room,so it's not like the cleaner gets a lot of use. Anyway, the first cleaner lasted a year, this one lasted 4 uses before the nozzle in front of the machine broke. Same as last time: I now have 2 broken springs and 1 plastic nub in my hand and a carpet cleaner that no longer works. Again!!.What a waste of money!!
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 1, 2026
Thank you for your feedback. We’re sorry to hear about your experience. Our team has reached out to you via email to gather more information and further assist with a resolution. Please check your inbox (and spam/junk folder) and respond at your convenience.
~ Warm Regards, The Hoover Team
~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Loud revving down
on March 29, 2026
Posted by: Beamrgurl
from Vancouver, Canada Britsh Columbia
Gender:Female
I got mine as a gift March 2022 and 4 years later mine is telling me its had enough. I only use on 1 area rug and once a year on my mother in laws carpets. Last time I used it I noticed it making a loud noise. I do have a puppy and she missed her pee pad and got some on the area rug, so I decided to shampoo it, noticed it didnt sound normal. I turned it off and it was revying down loud and long and it really sounds like its going to die on me. Its never made this sound before. I really do love my shampooer but am disappointed
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 1, 2026
Thank you for your feedback. We’re sorry to hear about your experience. Our team has reached out to you via email to gather more information and further assist with a resolution. Please check your inbox (and spam/junk folder) and respond at your convenience.
~ Warm Regards, The Hoover Team
~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Great Shampooer
on April 6, 2026
Posted by: The Hoover guy
from Langley Bc.Canada
Gender:Male
[This review was collected as part of a promotion.] This Little guy is light weight it's the best shampooer you can buy. The only thing i don't like it does such a good job I'm doing everyone's carpet with it..Why can't they find this model its great
Response from HooverBy Corinne L., Hoover Customer Support, April 10, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
on April 25, 2026
Posted by: Gabby
from Topeka kansas
Gender:Female
It was the best shampooer I ever had until it quit working on me... I wish I could get a replacement. But they never would replace it so im looking to buy a new one when I get the money again. I was doing carpet cleaning videos with It on Facebook to support hoover until it quit. But now im looking for the next best option that I can make my videos with.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 28, 2026
Thank you for sharing your experience. We’re sorry to hear your shampooer stopped working.
Please contact us at Hoovercustomersupport@ttifloorcare.com
, and we’ll be happy to assist you further and review your case, including available support or warranty options. -Warm Regards, The Hoover Team
Please contact us at Hoovercustomersupport@ttifloorcare.com
, and we’ll be happy to assist you further and review your case, including available support or warranty options. -Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Second Hoover that leaks Cleaning Solution
on May 20, 2026
Posted by: GramS
from PA
Gender:Female
Worked good for a while then the carpet cleaning solution came right through the machine. I did everything that was posted online. Nothing worked!! Second Hoover Shampooer that has done this.
I will never buy s hoover again!!
I will never buy s hoover again!!
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, May 26, 2026
Thank you for sharing your feedback. We’re very sorry to hear about the issue you experienced with carpet cleaning solution leaking through your machine, especially after following the recommended steps. We understand how frustrating this must be, particularly as this is not the experience we want for our customers.
We have reached out to you via email and kindly ask that you review it and get back to us so we can assist you further and review your case in detail.
~Warm Regards, The Hoover Team
We have reached out to you via email and kindly ask that you review it and get back to us so we can assist you further and review your case in detail.
~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
4
Was Awesome!
on May 23, 2026
Posted by: PapaKutz
Gender:Male
Used this machine many many times. Love it. However, the last time I used it, the rollers (brushes) stop rotating. Now they spin freely like they are attached to anything. HELP !!!!!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, May 26, 2026
Thank you for sharing your feedback. We’re glad to hear you’ve enjoyed using your machine over time, but we’re sorry to hear the brush rollers have stopped rotating properly. We understand how frustrating this must be.
We have reached out to you via email. Please review our message and reply back so we can assist you further.
~Warm Regards, The Hoover Team
We have reached out to you via email. Please review our message and reply back so we can assist you further.
~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover