Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,528 Reviews)
Rating breakdown 2,528 reviews
5 Stars
2,099
4 Stars
214
3 Stars
49
2 Stars
47
1 Star
119
92%of customers recommend this product.
(
2,153 out of
2,338)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
5
Best ever
on September 29, 2025
Posted by: Oklahoma
from Oklahoma
Gender:Female
I just used it and its amazing I love how good it cleans. It's very easy to clean as well.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, September 29, 2025
Thank you so much for your kind words! We're thrilled to hear you're enjoying your SmartWash. Your feedback means a lot to us and helps others shop with confidence. Thanks for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Another Hoover winner
on October 7, 2025
Posted by: Mortimer
from Pennsylvania
Gender:Male
This awesome machine is an excellent example of superb engineering. Okay, It's not a space ship. But it would be worthy if needed. I've been in engineering for decades and the common sense design is so refreshing. Simple and Smart. So easy to use and clean.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, October 8, 2025
Thank you so much for your review! \n We're thrilled to hear you're enjoying your SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. \n\nHappy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Posted by: Kathy
from Delmar, NY
Gender:Female
Verified Purchase:Yes
I really love this carpet cleaner. So easy to use and does a great job. I would definitely recommend this Hover Smartwash carpet cleaner.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, October 21, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash. and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash. and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
New and does not work
on December 14, 2025
Posted by: PamG
from Charlotte, North Carolina
Gender:Female
I purchased the cleaner back in September, but pulled it out the box last week and it does not work. After some research, I found this not uncommon for this model. Now I'm stuck with a cleaner I saved up for and does not work. I can't find my receipt.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, December 19, 2025
Thank you for taking the time to share your feedback regarding SmartWash+ Automatic Carpet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: C&J’s Gig
from Liverpool, NY
Gender:Female
Verified Purchase:Yes
Best I’ve ever purchased. Bought one for my son for Xmas.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, December 19, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Posted by: Trish R
from Idaho
Gender:Female
Verified Purchase:Yes
Between my adult children and me, we own three of these machines. They are fantastic. I recommend having one on hand at all times, especially if you have pets and children!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2
Disappointed
on January 13, 2026
Posted by: Moejoe
from Pgh PA
Gender:Female
I bought this some time ago(1 year), and I have had to replace two parts already. Now the water tank leaks before it’s even powered on. Making this the third part that will need to be replaced within a year.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, January 15, 2026
Thank you for sharing your experience with your SmartWash+ Automatic Carpet. We’re sorry to hear about the issues you’ve encountered.Please contact Hoover Customer Support at 1-800-944-9200 for assistance with troubleshooting or available warranty options. Warm regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Heather
from California
Gender:Female
Verified Purchase:Yes
I received my hoover and already a part was busted before I was even able to assemble it. it does a good job cleaning but I find it to take more time then my last steam cleaner to get a stain out.
I would recommend this to a friend!
Written by a customer while visiting Hoover