Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,523 Reviews)
Rating breakdown 2,523 reviews
5 Stars
2,097
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
118
92%of customers recommend this product.
(
2,150 out of
2,333)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Nina
from Virginia
Gender:Female
Verified Purchase:Yes
This works so well! We have a dog and carpets. When I used this our carpets looked better than when we paid a professional company to clean them.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, August 21, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
4
Easiest carpet cleaner to use.
on August 15, 2025
Posted by: KAYC
Gender:Female
I have had mine for two years. It has always worked very well. Love that you don’t have to hold down a lever to get to wash. Also like that you don’t have to measure and mix the cleaning fluid. One problem I just had was the cleaning fluid is leaking out. Will need to get it repaired. This is the only reason I didn’t give it five stars. When it’s not leaking it is the easiest and best carpet cleaner I have owned.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, August 21, 2025
Thank you for taking the time to share your feedback regarding your SmartWash+ Automatic Carpet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Poor investment
on August 18, 2025
Posted by: Maryland User
from Odenton MD
Gender:Male
It worked for about six months before the plastic molding that clipped together to hold the brush cover broke and I couldn’t get suction anymore because the mechanism was now loose.
I discovered this when trying to dry the floor and couldn’t.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, August 21, 2025
Thank you for taking the time to share your feedback regarding your SmartWash+ Automatic Carpet. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Carol
from NY
Gender:Female
Verified Purchase:Yes
This Hoover smart wash carpet cleaner does clean the carpets well, however, it does not extract the water well, even though it has a dry only option. Definitely not as good as the older Hoover version was. The carpet takes quite a bit of time to dry; at least 3+ hours.
Response from HooverBy Corinne L., Hoover Customer Support, September 24, 2025
Thank you for taking the time to share your feedback regarding your SmartWash+ Automatic Carpet. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
new favorite carpet cleaner and all 3 are Hoovers
on September 3, 2025
Posted by: vacuumcollector67
after we bought a new house 2 of the 3 bedroom carpets we wanted to save but knew our powerdash wouldn't be big enought so we bought this and one pass almost got rid of a stain we thought would be perminate but after round 2 it was completely gone, and in the other bedroom the carpet went from yellow to white
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, September 9, 2025
Thank you so much for your review! We're thrilled to hear you're enjoying your SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
4
HeatForce Quick Drying
on September 12, 2025
Posted by: zack96
Dries carpets faster with powerful HeatForce technology for a cleaner, ready-to-use floor in less time.
Response from HooverBy Corinne L., Hoover Customer Support, September 15, 2025
Thank you so much for your review! We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
Worked great at first but...
on September 13, 2025
Posted by: Jerry
from Park City Utah
Gender:Male
Used it three times and then it stopped spraying the solution onto the carpet. No idea why and I don't know hoe to trouble shoot this. I wish I would have taken the time to look and see how many 1 star reviews this thing gets...
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, September 15, 2025
Thank you for taking the time to share your feedback regarding your SmartWash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
4
Work’s great
on September 14, 2025
Posted by: Cher C
Gender:Female
This is the best appliance I ever invested in.
Works great
Works great
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, September 15, 2025
Thank you so much for your review! We're thrilled to hear you're enjoying your SmartWash+ Automatic and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoove!
Written by a customer while visiting Hoover