Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,523 Reviews)
Rating breakdown 2,523 reviews
5 Stars
2,097
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
118
92%of customers recommend this product.
(
2,150 out of
2,333)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
5
Senior friendly
on July 3, 2025
Posted by: Debbie
from Eugene Oregon
Gender:Female
I am a senior with a pet. This has been a life saver. Easy to use, clean.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 7, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
2
Disappointed
on July 12, 2025
Posted by: Unhappy dog mom
Gender:Female
Very disappointed It leaves carpets wet after trying to dry. This was a replacement after the first one failed it was still under warranty. It's only been a year since the replacement. It still has time in the warranty. I do not feel it's worth the effort to drive 70 miles to have the same problem again. The last few Hoover items I had purchased were not worth the money spent.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, July 15, 2025
Thank you for taking the time to share your feedback regarding your SmartWash+ Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Cleans well but build quality is bad
on July 18, 2025
Posted by: 2YearReview
Cleans fine but the build quality is seriously lacking. We've had this for about 2 years, not sure about the exact date. We've had 2 major issues.
1. The Suction Nozzle handle broke almost immediately (less than 2 days after opening the box). Hoover did supply a replacement part for this as they should have.
2. The clips that hole the solution tank in place do literally nothing now. If you don't hold the solution tank down, it leaks and will empty in a few minutes. The clips aren't broken, they simply don't work.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
1
Someone Help
on July 19, 2025
Posted by: Mamaglenm
from Newark CA.
Gender:Female
I absolutely loved my smart wash I followed the rules to a t. I always cleaned the brushes after each use cleaned all the tanks and dried them before I put it away. Then one day I fill my water and soap and start the machine and it's making this God awful noise. Very very loud I flipped machine over and took a look and everything's clean ...is there any saving it I haven't even had it for a year. I really loved this machine and now I'm so disappointed
Response from HooverBy Corinne L., Hoover Customer Support, July 21, 2025
Thank you for taking the time to share your feedback regarding your SmartWash+ Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Great carpet cleaner
on July 24, 2025
Posted by: Pets25
from Hawaii
Gender:Female
Purchased last month and it really does a great job.
Response from HooverBy Corinne L., Hoover Customer Support, July 25, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
2
Feeling ripped off
on July 30, 2025
Posted by: Pops
from Orange Tx
Gender:Male
Im 65 and this is my 3rd Hoover machine, I was really skeptical of this smartwash crap and I was right apparently, it's very light and cheap made, I have only used it once in a very small area and now I go to use once again and it won't pick up the dispensed water. I actually had to use my older Hoover for help.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Posted by: Koolbreeze
from Missouri
Gender:Male
Verified Purchase:Yes
I don't like having to remove the soap container, just to rinse because it drip after removal and have to find somewhere to place it, other than that everything is Awesome 👌
Response from HooverBy Corinne L., Hoover Customer Support, August 4, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash+ Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Blown away
on August 7, 2025
Posted by: Cindy52
from Morgantown In
Gender:Female
Absolutely the best investment totally worth the price, simply amazing and love how you can disassemble for cleaning!
Hoover you rocked my world with this one!!!
Hoover you rocked my world with this one!!!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, August 8, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover