Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6 out of 5
4.6
(2,553 Reviews)
Open Ratings Snapshot
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product. 
(
2,169 out of 2,359
)
Best Buy Privacy Policy
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
5 out of 5
5
Love it!
on August 24, 2019
Posted by: Esty
from Glendale, AZ
Verified Purchase:Yes
I was wary because I thought it would be bulky and not do the job but I was pleasantly surprised how well it worked for me. Thank You Hoover!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Easy to Use!
on August 24, 2019
Posted by: bella62
from Oldtown, MD
Verified Purchase:Yes
This replaced an old carpet cleaner that still worked but started leaking. WOW, I love this new one! It cleans and dries so quickly. My carpet in my bedroom is looking so good now. The pile is starting to come back in areas I though my dogs had ruined it.Amazing product!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Very impressed by the machine - works as described.
on August 24, 2019
Posted by: PhilipA
from Jacksonville, FL
Verified Purchase:Yes
We have original builder's 'upgrade' carpet in our FL home (now 17 years old) and while it has held up very well we definitely have high-traffic paths. We have hired professional carpet cleaners over the years and they did an OK job but never to the level we were hoping. We used the machine and found if we went over the high-traffic areas 2-3x it definitely removed the dirt and greatly improved the appearance. We can comfortably and confidently say that this machine performed just as well as hiring a professional carpet cleaning service.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
3 out of 5
3
Too Much Water and Solution
on August 24, 2019
Posted by: Kathy34
from Hudson, FL
Verified Purchase:Yes
Bought this to replace my 25 year old Hoover. I planned to use it for carpeting and to clean my microfiber sectional sofa. While I appreciate how easy it is to usr, how clean it got my carpets, AND it picked up A LOT of pet hair that my Dyson vacuum missed, it puts out waaaaay too much water and solution. With my old Hoover my carpets would be dry in about 2 hours, but with the Smartwash, it took nearly 6 hours for them to dry!! I followed the instructions to the letter using the 'Dry Only' feature and going over the area for several minutes but all it got me was a still mostly wet carpet and a sore shoulder. I did dilute the solution so it would produce less suds which helped solve that problem but I still don't like how much water it puts out causing carpets to be overly wet and for way too long. Also tried it on my sofa, which was the main reason for buying it, but unless the surface is completely flat (like a floor) the water just rolls off because the arms, back, and cushions are rounded. I have had it cleaned professionally in the past but it was so expensive I was really looking forward to being able to do it myself and save a lot of money at the same time.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
The Auto Mix feature precisely mixes and dispenses solution for optimal carpet washing. Fill the Solution Tank with Hoover® Cleaning Solution to the top of the tank (do not add water). For best results, rinse the carpet with clean water only. This will remove suds and residual carpet cleaning solution from your carpets. To Rinse with clean water only, remove the Solution Tank and continue pushing forward to clean and pulling back to dry.
For full suction to address extra water and damp carpet it is important that the Dirty Water Tank Lid is securely in place. If misplaced, poor to no suction will result. When your cleaning is complete and you want to reduce the dry time, press the Dry Only button. The Dry Only mode will extract remaining water from your carpet. Continue in this mode until little water is visibly passing through the nozzle.
To ensure the upholstery tool is not leaking confirm all connections are securely in place. How to Attach the Hose: Open Hose Connection Port. Insert hose end by inserting FIRMLY into Hose Solution Port How to Attach the Tools: To ensure maximum performance and to protect your carpet, be sure to place the handle in the upright position while using the hose. Placing the handle in the upright position shuts off the FlexForce™ PowerBrushes. We recommend to avoid damage to wood and laminate flooring and avoid potential slipping hazard to move to a hard surface and place unit on an absorbent material (such as a towel) to soak up drips. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Best tool in my home
on August 23, 2019
Posted by: Happy joyful
from Undisclosed
Verified Purchase:Yes
I was sceptical, took me over three weeks to take out of the box. When i did wish i had ealier. My carpet looks almost new and i couldn't keep from taking a peek in the room ever so often.very satisfied customer.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Amazing
on August 22, 2019
Posted by: ComputerBug
from San Angelo, Texas
Verified Purchase:Yes
I got this about 2 weeks ago & just now got a chance to try it. As the title says it's Amazing. I have rented carpet cleaners, used professional & even done spot cleaning. I expected this carpet cleaner to do as good as a rental, but it is as good as a professional. The nice thing about this carpet cleaner is you can turn off cleaner & just use dryer. Just like you would use a blow dryer to fluff your hair the dryer on the carpet cleaner fluffs up the carpet, which mine was starting to pack down. Started out vacuuming with a strong vacuum, pretreated spots, then used carpet cleaner. The carpet looks cleaner & no spots or shadows. For the money you would pay a professional, you can own your own carpet cleaner. My house is approximately 1900 square feet with half being carpet. It only took one full container of carpet cleaning solution to clean whole house.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
Great!!!
on August 22, 2019
Posted by: Concerned to make payment
from Pennsylvania
Verified Purchase:Yes
I love my smart wash, best shapoorer I've ever bought. But I've been trying all this month to get payment to your co. But no response every way I've tried, payment should of been taken first weak of August. I put NEW PAYMENT METHOD ON LINE. and no payment has yet been taken. I've sent text after text all month, can't get a response. Yesterday I sent two text. Please respond to get payment , this the the last way I figured I could send another text. This will be my 5th or 6th text. I explain what happen with other payment method to you in each text I'm tired of explaining, to no one. When I finally get a response I will explain.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5 out of 5
5
It's great!!
on August 22, 2019
Posted by: Crystal777
from Hendersonville NC
Verified Purchase:Yes
I bought this about a month ago because I go a new puppy and I love it. It's easy to use and cleans great!!
I would recommend this to a friend!
Written by a customer while visiting Hoover
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