Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: mpope
from North Carolina
Verified Purchase:Yes
I have used mine twice and it worked well but I lost part of the lid to solution Bottle and can't get a replacement.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi mpope, thank you for reviewing the Hoover SmartWash Carpet Cleaner. We would be happy to help get you a replacement cap for your solution bottle! Please email us at HooverCommunity@ttifloorcare.com with a reference to review number 214345522. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Posted by: Bubba1
from JEFFERSON
Verified Purchase:Yes
I really this unit I clean stairs carpet and upholstery
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Tonya99
from Undisclosed
Verified Purchase:Yes
After using my Mom's, I ordered mine the very next day.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Maxim42069
from Nc
Verified Purchase:Yes
I have fix this machine multiple times to just get the back roller to work. The vibration of the machine tears the back roller out of place and rubs against the machine itself.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Maxim42069, thank you for reviewing the Hoover SmartWash Carpet Cleaner. We would like the opportunity to improve your experience! Please email us at HooverCommunity@ttifloorcare.com with a reference to your review number 214281837. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
DO NOT PURCHASE
on November 10, 2019
Posted by: TOPH
from NORTH CAROLINA
THIS THING DOES NOT EVEN TURN ON! STRAIGHT OUT OF THE BOX, IT WON'T EVEN OPERATE. WASTE OF TIME AND MONEY. DO NOT PURCHASE!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi TOPH, thank you for reviewing the Hoover SmartWash Carpet Cleaner. At Hoover we are always striving to improve our consumers' experience with our products and what you have experienced does not seem to be normal operation for this product. We would love to have the opportunity to speak with you further on how we could improve your experience. Please email us at HooverCommunity@ttifloorcare.com with a reference to review number 214292429. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Posted by: Marinemom312
from Orlando, Florida
Verified Purchase:Yes
I have not had this machine over 3 months and it's already broke. Hoping it's just the belt but of course the manual doesn't provide proper directions to get to the belt to check or replace. Worst marching I ever bought. Waste of money! Wish I could return it and be done with it!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Marinemom312, thank you for reviewing the Hoover SmartWash Carpet Cleaner. We would like to get in contact with you and have sent you an email directly to your inbox! If you do not see it, please email us at HooverCommunity@ttifloorcare.com so we can help improve your experience. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Posted by: Trendafilia
from Ontario
Verified Purchase:Yes
I just bought the Hoover SmartWash carpet cleaner and I absolutely love it! I am a 71 year-old widow and found it easy to handle and follow instructions. However, the machine is labelled so nicely it was easy to see how to use, attach, remove, replace and clean all the parts. My house has all wall-to-wall carpeting throughout 5 big rooms as well as two large area rugs and I found it so easy to clean them all! The hardest part was moving the furniture by myself! They recommend not going over any area more than 4 times as it might get too wet (follow their 'tips'). I found washing (forward movement) and drying (pulling back) a section at a time once was enough to clean my carpets, although I did go over a few areas twice. No need to go over any area many times. I could not believe the dirty water tank! Yuck! But it gave me instant satisfaction that my carpets were getting cleaned. For optimum performance, I found emptying the dirty water tank frequently, before it got too full, worked the best. And I love the "only dry" feature! Using this will considerably cut drying time! I found I could walk on my carpets within a few hours and even less when I used a fan! I've had my carpets professionally cleaned before but my dog had an allergic reaction to their solution. Not with the SmartWash Free and Clean product though! No chemical smell and no reaction! Yay! I also rinsed all my carpets after washing them one section at a time, which is recommended to remove any solution residue. A bit more work but worth it! Hoover, you have made a brilliant machine! More than just "smart"! I just love my clean carpets! I can't say enough about this fabulous product except..Thank you! Thank you! Thank you! I LOVE, LOVE, LOVE IT!!!! A super happy customer!!!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Ruby99
from Keizer, Oregon
Verified Purchase:Yes
I bought this two weeks ago. I did so knowing I would probably send it back. But I was very wrong. I used it in two very bad places with lots of foot traffic. And one with a stain I couldn't get out. All places are just like new. Love the dry only to help it dry faster. Be sure to rinse after the wash. You will love that. I have always done that on my own because it make sense to take out the extra soap. It does a good job doing that. In short, I LOVE lt.
I would recommend this to a friend!
Written by a customer while visiting Hoover