Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,523 Reviews)
Rating breakdown 2,523 reviews
5 Stars
2,097
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
118
92%of customers recommend this product.
(
2,150 out of
2,333)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Patti
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had rainwater back up in our basement from a storm and we were able to clean the carpet in the finished area easily with the cleaner. It was especially nice to see exactly where to focus on thanks to the transparent piece attached to the suction nozzle. You could tell exactly which sections of the carpet needed cleaning. Very happy with the purchase.
Written by a customer while visiting Hoover
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our second Hoover shampooer. Discovered it was not picking up and drying near as well as our previous Hoover. Called Hoover service. Told me to put two cups of water into the dirty water container. Problem fixed. Seeing as how Hoover is now aware of this a fix should be incorporated. But I am impressed with the customer service.
Written by a customer while visiting Hoover
Customer Rating
2
Stair attachment used once, not will not work.
on December 18, 2023
Posted by: Gigi
from Houston, TX
Verified Purchase:No
The stair attachment was used only once, and now will not work. We have followed the instructions to prime, and it still does not work. It has no suction, and the cleaner does not dispense. We have taken off all tanks and replaced three times. Do you have any other suggestions??
Response from HooverBy hooverpwr, hooverpwr, December 22, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
No comparison to Bissell pro heat
on May 18, 2021
Posted by: Larry B
from Vineland, NJ
Verified Purchase:No
I have gone through 3 Bisell machines. All were problematical. After our last one stopped sucking water I vowed not to buy another one. I found that hoover does a poor job of guiding you to the right product. We don't have pets so pet hair is not an issue for us. I settled for a smartwash+ mainly because I didn't know what else to buy and the product was available locally. We are amazed at how much better it cleans and how easy it is to use compared to our " top of the line" Bisell cleaner. Our rugs look like they are new again and we couldn't be more pleased.
Written by a customer while visiting Hoover
Posted by: Archie
from West central Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] 4 cats and 1 large dog even though they don't have accidents on our area rugs They do get Dirty and this machine did an awesome job I said to the wife let's do them again and we decided once did the job ! We've had other carpet cleaners didn't even come Close to this Hoover
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Chris
from Wilton, New Hampshire
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our second Hoover shampooer. Discovered it was not picking up and drying near as well as our previous Hoover. Called Hoover service. Told me to put two cups of water into the dirty water container. Problem fixed. Seeing as how Hoover is now aware of this a fix should be incorporated. But I am impressed with the customer service.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
3
Leaks to the Motor.
on March 12, 2022
Posted by: Crystal
from Haas
Verified Purchase:No
I love this machine. The only problem I'm having right now with it it's leaking From the soap dispenser to the motor. I'm losing a lot of soap. I wish there was a fix for this.
Written by a customer while visiting Hoover
Customer Rating
4
belts
on May 8, 2021
Posted by: none
from springfield ohio
Verified Purchase:No
product guide does not show how to replace power brush belts
Written by a customer while visiting Hoover