Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,523 Reviews)
Rating breakdown 2,523 reviews
5 Stars
2,097
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
118
92%of customers recommend this product.
(
2,150 out of
2,333)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: sonny 8788
from nj
Verified Purchase:Yes
Cleans better than our older hoover I do have to exchange it because of the button problem and it leaks water on floor when it stops
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: 50Anne
from Sunny Central NYS
Verified Purchase:Yes
Had problems with this unit. Contacted by Customer Service and the problem was resolved completely! Love the machine, so easy to use & with great results on cream carpeting (with a new puppy)
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Mamoon
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easily installed, and operated. The motion sensitive auto wash/dry feature makes it very easy to use. The drying capability is effective and fast. So far we managed to remove all stains with little passes. The clean/dirty tanks are big enough to work a 100 sf room without stopping. Another feature we liked, is the hose attachment(s), which enabled us to wash the stairs and sofa couches. We always vacuum, and keep our carpets nifty clean, yet this hoover carpet washer pulled so much dust and deep dirt out of those carpets.
Written by a customer while visiting Hoover
Customer Rating
5
Love it!
on December 16, 2022
Posted by: Peabody
from Eastern Washington
Verified Purchase:No
I have purchased a different brand for 50 years. My last shampooer only lasted 3 years and I was not real happy with it but figured it was doing its job. Since it only lasted a few years I decided to try this Hoover. I have never owned a Hoover product before. We live in farm country. My first try was this morning. I could not believe the dirt and even left over sand it took out of the carpet. Every timed I emptied the water I kept saying look at all that sand it picked up! I am one happy camper. It's easy to use. I have arthritis and had no issues at all. I only had to empty the return tank twice. My old one I had to empty it 5 times. It's nice not having to hold a trigger. You won't be sorry you purchased this machine.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Isho
from Spring TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works ! The amount of dirt it sucks is unbelievable. I would definitely recommend Hoover brand. The steam mop makes a loud noise which I got for free like it's broken so I don't use it but vacuum alone is amazing.
I would recommend this to a friend!
Response from HooverBy hooverpwr, hooverpwr, April 27, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your Steam Mop. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Lori
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Be prepared to get addicted... you'll not want to stop cleaning once you get started using this carpet cleaner! Easy to use, simple to clean after use, and does a fantastic job of cleaning and pulling moisture out of carpet.
Written by a customer while visiting Hoover
Customer Rating
4
So far so good
on December 25, 2022
Posted by: Amanda
from Iowa
Verified Purchase:No
I read a lot of reviews on this product. It had a pretty high rating on consumer reports, so I went for it. My advice so far is to read the simple instructions. Keep your machine as clean and dry as possible. It takes quite a bit of work to clean it, but I can't imagine putting it away dirty and expecting the machine to last. A simple rinse and laying the parts out to dry is what the manual recommends. It easy to maneuver and does an excellent job cleaning. Depending on how dirty your carpet is, you will want to stop and clean out any debris midway through cleaning, even if the dirty tank isn't quite full. Drying the carpets goes much faster if you use the dry only mode until not much water is pulled up. I do wish the parts were made of sturdier plastic. It seems like some of the parts could easily break and don't quite fit snug together. It doesn't use a ton of cleaner. The sample it came with cleaned one bedroom and our living room.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Used twice and won't work now
on August 4, 2024
Posted by: Ellie B
from St. Augustine, Fl
Verified Purchase:No
I was so looking forward to cleaning my carpets today and low and behold, the water didn't come out....and the machine just isn't working right!! Everything is in it's correct placement, but the water does not come out and wash the carpet. The hose works, the bottom does not shoot out the water. I'm so upset, this machine is maybe a year old and what a waste of hard earned money!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, August 7, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. https://www.youtube.com/watch?v=K83_En2KlIo&t=5s Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover