Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Robert
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, a good experience. The machine does extract a lot of dirt, as seen in the dirty water tank. I like the two seperate tank system. The parts are easy to clean. The brushes don't rotate constantly, only when pushing forward, and not a high rate of speed, so if you want to stay on a certain spot, the brushes don't rotate. Also, for me the handle could be higher. It is still better than paying a carpet cleaning company, or renting a machine.
Written by a customer while visiting Hoover
Customer Rating
5
Pretty impressive to results
on April 6, 2023
Posted by: Enrique
from Undisclosed
It's effective and easy to use. Also big and heavy with the full water tank, so not for stairs.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Buki
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I used multi time before leaving review, best money I ever spent. Love the attachment for stairs, easy to use
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Low quality product
on March 18, 2023
Posted by: MD Mike
from Frederick MD
I've used this machine a few times but during the most recent use it has water leaking out of it. Now when you turn it on it sounds like an airplane taking off. The screeching sound is unbearable and has rendered it unusable.
Response from HooverBy hooverpwr, hooverpwr, March 21, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Smartwash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
worst purchase EVER
on March 12, 2023
Posted by: dissappointed
from dallas
solution leaks into main compartment. this is the second carpet cleaner (of the same SKU) we experienced this with. The first one was returned via warranty. Hardly used it (maybe 5 times).
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, March 15, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Smartwash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Extremely dissatisfied
on March 5, 2023
Posted by: Carla
from Hixson, TN
[This review was collected as part of a promotion.] I have always used Hoover carpet cleaners I am 61 years old and I have never seen such a horribly made product in my life I bought my first smartwatch cleaner it lasted 5 years I decided to go buy another one. I bought it the end of October today is March the 4th and it has broken right in the middle of shampooing carpets I am absolutely livid what has happened to the quality of Hoover products. I use nothing in it but Hoover solution to clean with. This is totally unacceptable. I'm not paying the money to ship it back. Hoover has turned into junk.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, March 8, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Smart Wash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Unhappy customer
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent carpet cleaner. Only problem is the hose attachment. Water only drips out of sprayer; no pressure. Primed like the directions say.........but no luck. Even tried extending hose down a flight of stairs. Guess the pump was defective. Not happy with this since I bought it for use on upholstery also.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, March 5, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Smart Wash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Yes
on February 26, 2023
Posted by: Cp
from Orlando, Fl
I exceed my expectations in terms of cleaning, over time we will see the quality and resistance of the product.
I would recommend this to a friend!
Written by a customer while visiting Hoover