Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,525 Reviews)
Rating breakdown 2,525 reviews
5 Stars
2,098
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
119
92%of customers recommend this product.
(
2,151 out of
2,335)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Sophia
from Clarksburg MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item is really good product. Very easy to use and not too heavy
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Se
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an amazing product for its price. I wish the shampoo/wash setting was more permanent just like the "dry only" option. #sweepstakes
Written by a customer while visiting Hoover
Customer Rating
2
Not wish the leaking issue
on January 27, 2022
Posted by: Kenny
from Fort Worth, TX
Verified Purchase:No
I want to write a great comment so bad because it does the job! It definitely works but retaining solution it doesn't do the job. It leaks so bad even while using it it's leaking solution everywhere!! And when you go to store it, you're left to empty the solution out everytime because it will just drain until it's out of solution. Super inconvenient, really wish I could get this fixed and change my review on this product.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Kenny,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Do Not Buy this type of carpet cleaner
on November 30, 2021
Posted by: Fremar6
from Austintown Ohio
Verified Purchase:No
I do not like this scrubber, when you push forward yes indeed it washes and pulling it back does not extract as much water as I thought it would. I like to control the amount of water. Very disappointed.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Fremar6,
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Posted by: kein
from Cincinnati, OHio
Verified Purchase:Yes
First I am not a paid spokeperson for this product. I have a puppy who is a challenge when it comes on where she does her business. I bought other carpet cleaners before, but none like this one. They call it smart because it mixes its own solution to water, it applies solution to the floor when moving forward and vacs it up when you pull back. Plus it has a heating element to heat the water. I was at the point of either finding her a home or getting new carpet. But I ordered this on faith that the infomercial might be 50% correct. It arrrived yesterday and I gave it a go today. This thing has multiple brushes instead of just one. When turned on it doesn't do any dispensing until you move it. A small lighted sign comes on and says washing and when you pull back it goes off and another comes on to say that it is drying. My old one barely sucked up any water but this one pulls at least 85% of what you put down back up. And even though I vaccuum thoroughly before I clean carpets, this one was spitting up hair balls like a cat. Dog hair that was I guess down deep. Within an hour after I cleaned the carpet it was completely dry. Some of the stains I could not get out try after try seem to have gone. Before I could smell dog everwhere I went but now it smells like "fresh linen" which the solution is scented to smell like. All in all, my only personal negative product review of this new Hoover carpet cleaner is that it hasn't been on the market before now. It cut down my cleaning time by at least 50%, the house smells fresh, the carpets although older look new. I would give this a thumbs up 100% if you have a dog, high traffic area or any carpet that needs to be thoroughly cleaned. Sadly I will get a lot of use of this because my little 4 legged wonder is not enjoying the fact that the house doesn't smell like her anymore.....
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Nick1978
from Saint Louis, MO
Verified Purchase:Yes
As with many other reviews--I bought it in July 2019, worked great the first few times, but now, as other have said--NO SUCTION!! ZERO! The spot where the hose attachment goes--does not seal properly. TOTALLY NOT WORTH THE MONEY!!! VERY UNHAPPY!!!! Called the customer service department--lack of response. Emailed--no response. HORRIBLE!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Nick1978, thank you for reviewing the Hoover SmartWash Carpet Cleaner. We have some troubleshooting tips to help improve your suction! First, we recommend checking to see if there is a blockage in the nozzle, hose, or end of the hose tool and please remove any built up debris. We also recommend checking to make sure your dirty water lid is on securely and correctly, and that the dirty water tank debris filter is not clogged. We hope this helps! For additional troubleshooting or questions, please email us at HooverCommunity@ttifloorcare.com with a reference to review number 213403612. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Posted by: KStew
from Bordentown NJ
Verified Purchase:Yes
I use this machine often. I am fostering 2 dogs in addition to my own 2. There have been plenty of accidents to clean off the carpet.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Ulunda16
from Easley
Verified Purchase:Yes
I got this and must say I am very happy I love the fact that it has a long 22 foot cord that makes it very easy for me to navigate around the corners and curves in my big house I love that it is a push for it to wash and bring back to dry that makes it easier to walk and not make footsteps it's clean the floor it does very good I have three animals and it's always easy for cleaning up the messes and it even helps with the animal smell I love mines
I would recommend this to a friend!
Written by a customer while visiting Hoover