Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Rose
from West Covina CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My area carpet was 2 years overdue in cleaning. Shipping was really fast. The carpet cleaner was easy to install and easy to use .. and it cleaned up very well. I would really recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
I am returning this machine it would not ever buy this again
on November 1, 2023
Posted by: Frustrated
from Palm Harbor FL.
Used it once halfway through it Quit sucking up the water from the carpet. Took it apart and got it to work. I want to use it a second time same problem but this time can't get it to work. It's blowing out the air instead of vacuuming in, so I cannot get the water out the carpet.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, November 5, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Great Carpet Cleaner
on November 1, 2023
Posted by: Ms. Re Re
from Taylor, MI
I have very busy children and that spill everything from food to milk and juice on the carpet and this carpet cleaner along with the solution that I used that works with the cleaner brought my carpet back to life and the order that was on the carpet also lifted. This is a great investment to have especially if you have younger children as busy as mines.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Broke after three uses
on October 25, 2023
Posted by: MC
from Phoenix
Worked great until the third time we went to use it. The water tank leaks the moment it's placed on the machine and it's not powered on. Lost a quarter of a tank before getting started. We have to take both the water and solution tank off to dry.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, October 29, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
I am very satisfied with the purchase.
on October 6, 2023
Posted by: Big S
from Undisclosed
So simple to use. cleaned my entire house and all throw rugs as well. i had no idea my carpet was that dirty until i put the waste water down the toilet. All parts are sturdy and easily cleaned. Exceeded my expectations.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Murphy
from Cape Cod
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used right away on old dirty areas on carpet. It worked really well pulling up the stains.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2
Broke after a year
on September 20, 2023
Posted by: LBS
from Springfield ma
I got this steamer due to reviews a year ago. I used it just 3 times and it stopped working. It start to smell like burning and overheats.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, September 24, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Stops spraying water
on September 16, 2023
Posted by: Georgia
from Atlanta, Georgia
Bought in 2020 and used maybe 6 times It won't release water onto the carpet any longer (it will for the small attachment but not the cleaner itself). Clean as a whistle, buy something else.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, September 24, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover