Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,525 Reviews)
Rating breakdown 2,525 reviews
5 Stars
2,098
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
119
92%of customers recommend this product.
(
2,151 out of
2,335)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Ron8771
from New Carlisle,Ohio
Verified Purchase:Yes
Hoover has created an excellent carpet cleaner! Extremely user friendly, very quick dry time and you can actually clean it post use within 3-5 minutes (brushes, suction,etc.). Only one suggestion, looks, acts, feels professional now light it up with led allowing user to see everything even in dark spaces! Great job Hoover!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2
Waste of Money
on March 11, 2021
Posted by: Shery
from Milford, MI
Verified Purchase:No
I used it 6 times and cleaned it every time I used it. I turned it on and it made a horrible whining noise and now the brushes do not roll anymore. I spend almost $300 on this and now it no longer works. The brushes were cleaned after every use. There are no clogs or problems with suction just no longer have use of rollers. This is my second purchase of a Hoover Cleaner and now my last time using Hoover Products....disappointed.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Sherry, It may be that the internal belt is no longer operating properly. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
Matt - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Solution dispenser leaks
on May 29, 2022
Posted by: Ben
from New York
Verified Purchase:No
It works well, but I've now gone through two of these in a year - the reliability is awful. Two different problems (most recently a bad nozzle on the solution tank that leaks solution everywhere when the machine is on), returned two different times. Never again.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Posted by: sagebrursh65
from Phoenix, AZ
Verified Purchase:Yes
I cleaned my carpets day one and it did a excellent, on the second day, midway through the bedroom I was cleaning, the WASH function did not activate while going forward. It stayed in the DRY position while moving forward (and no, I did not have the DRY only button depressed). I cleaned the brushes, made sure the water tank was full and insured the wasted water was emptied and that the brush cover plate was firmly attached. I even use the hose feature to insure the water pump was working (which it did).
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi sagebrush65, We stand by all of our products and this is not Hoover quality. We want to make this right! Please contact Giselle Arroyo in Hoover Customer Care at Giselle.Arroyo@ttifloorcare.com. Be sure to reference your product name and this review so we can identify it more quickly. Thanks, Allison.
Written by a customer while visiting Hoover
Customer Rating
1
Broke on second time using it!!
on April 15, 2019
Posted by: Mad shampooer
from Kimball, NE
Verified Purchase:No
Today is only the second time using my smart wash. Halfway through the room I was doing the wash stopped working, the dry only button was not pressed it would always say DRY when going forward, cleaned and washed everything still doesn't work. I had really high hopes for this, waste of money!!
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Posted by: slsst74
from PA
Verified Purchase:Yes
I've bought 2 of these rug scrubbers now and they've both quit working. The brushes stop moving and it doesn't suck the water up anymore. The second one also kept making a blue mark on the carpet after you would stop scrubbing. We kept the brushes clean and would try to sweep the area before scrubbing and it happened a second time. Will not be getting anymore of these!!
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Posted by: Anne57
from Central New York
Verified Purchase:Yes
I've owned this machine for only 4 months and have used it 4 times. The 1st three times were excellent, the fourth time I used it the machine has literally no suction. Very disappointed ..... I want to return but no longer have my receipt This is an expensive machine and should function under normal circumstances for more than 3 uses.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Anne57, thank you for reviewing the Hoover SmartWash Automatic Carpet Cleaner. We would love to help troubleshoot with you to help improve your suction! To do so, we would love to speak with you directly. Please send us an email to HooverCommunity@ttifloorcare.com with a reference to review number 212965698. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Not recommended
on July 26, 2024
Posted by: Roo
from Iowa
Verified Purchase:No
I purchased this machine and used a few times. The second time I used the upholstery attachment the spray wouldn't spray the water/solution out but would the suction work. Took to a repair person to fix and was told it would cost more to fix than buy new. I told him to junk it.
Response from HooverBy hooverpwr, hooverpwr, August 1, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover