Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,525 Reviews)
Rating breakdown 2,525 reviews
5 Stars
2,098
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
119
92%of customers recommend this product.
(
2,151 out of
2,335)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Arleen
from Miramar, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's easy to use, not heavy at all and cleans thoroughly!!! LOVE it and highly recommend it!!!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Rural gal
from Marseilles, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] A family member bought one and couldn't rave enough about it. I was due to have my carpets cleaned and knew if I bought this carpet cleaner it would be cheaper than a professional, plus, I'd own the machine and can use it when needed. I was shocked, yes, shocked at the dirt that came out of my carpet. I thought I vacuumed well but I see I don't. I followed directions for cleaning, rinsing and drying. Even the rinse water was a little dirty. I plan on cleaning the carpet again next month to see what the water looks like.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5
Pretty impressive to results
on April 6, 2023
Posted by: Enrique
from Undisclosed
Verified Purchase:No
It's effective and easy to use. Also big and heavy with the full water tank, so not for stairs.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Marierodarte
from Temecula Ca.
Verified Purchase:Yes
I have had one month about, and the machine is not sucking up the water, this is the second one we have bought the first one lasted along time spinScrub 50 Heated less expensive then the smartwash, I am very disappointed in the smartwash because it is not sucking up the water & doesn't heat near as well as 50. Now I have a floor with wet carpet without extraction, what next mold because this machine failed.
Written by a customer while visiting Hoover
Posted by: mandalin81
from Peoria, IL, USA
Verified Purchase:Yes
I purchased my vacuum in February 2019. It is a life changing machine when it comes to carpet cleaning. However, yesterday it made a loud squeaking noise and now the brushes will not spin. Unlike a dyson where you can take it completely apart, virtually none of this vacuum is accessible for troubleshooting.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Posted by: Oyd18
from Virginia
Verified Purchase:Yes
Happy to have bought this smarty washer. Ergonomically good design making it easy to operate and it cleans well. Just make sure to give it a thorough clean every after use. Very good investment.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: ShellyBuxton1973
from Columbus, OH
Verified Purchase:Yes
I recently purchased my 4th Hoover product because I have never had a problem with them over the years. I instantly fell in love with my SmartWash. It was an extreme upgrade from my old Hoover carpet cleaner. About 3 months after I bought it the belt broke. I had no clue as to where my receipt was so I just knew I was screwed. I searched the internet and could not find one company who sold the belt. I ran across a blog and found someone with the same issue. They were informed to contact Hoover. I used the address that was posted on the blog and email this person at Hoover. Within 24 hours I was contacted. He never mentioned a receipt. He asked for my address and phone number and said he'd have a replacement on the way. He was not referring to a replacement belt. He was sending me a whole new unit. I was very skeptical until one showed up on my front porch about 5 days later. I was speechless! Hoover stands behind their product. If I ever need another vacuum or carpet cleaner it'll be nothing but a Hoover!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
LEAKING SOLUTION. ARG!!!!
on November 15, 2021
Posted by: Lee Ann
from Texas
Verified Purchase:No
This product cleans GREAT. However, on 5th use, it's leaking solution down the back onto the power cord, and all over the floor. A sudsy mess. I'm extremely disappointed with this. I bought a "quality" product that is failing. It's essentially brand new. What gives??!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Lee Ann,
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover