Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
5
If need be I would purchase this product again
on December 26, 2023
Posted by: DP
from Inglewood California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to assemble, light weight but does a heavy duty job, easy to use
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Garbage, don't waste your money
on December 24, 2023
Posted by: BC
from Malverne, NY
This is the second one I have owned. The first started to spray water from the base, machine replaced, 2nd one goes through soap extremely fast. Just went to use it and now it doesn't suck up the water
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, January 1, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleane. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Water pouring out, floor soaked & water not sucking up
on December 19, 2023
Posted by: Kita
from St. Louis
Reading over some of the comments, noticed someone had the same issue as me. Which was water pouring out & not sucking back up in carpet cleaner. Floor soaked
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
2
Stair attachment used once, not will not work.
on December 18, 2023
Posted by: Gigi
from Houston, TX
The stair attachment was used only once, and now will not work. We have followed the instructions to prime, and it still does not work. It has no suction, and the cleaner does not dispense. We have taken off all tanks and replaced three times. Do you have any other suggestions??
Response from HooverBy hooverpwr, hooverpwr, December 22, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Would not buy again
on December 16, 2023
Posted by: Beth
from Indianapolis
Worked great once . Second time the suction stopped working multiple times, shampooing was here and there . Bristles are coming off too .Never again Hoover
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, December 22, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner . We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Worked perfectly 3 times
on December 13, 2023
Posted by: OK Mom
from Oklahoma City
Worked when I used it on three occasions. Then the water & cleaning fluid poured out everywhere. I checked the seals, cleaned etc. Still floods & only 6 months old. Messy & expensive.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, December 17, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Burning smell and melted end of brush roller
on December 5, 2023
Posted by: Mary
from San Diego
I bought this machine in May 2023 in September 2023 I noticed that the water was pooling on the floor when I used it and it had a burning smell. As I was cleaning the machine I noticed that one of the rollers was melted on the end (the end that does not have the ball-bearing) I replaced that roller and made sure to clean that are of the main machine. Now Dec 2023 that new roller has done the same thing as the first time. This thine while cleaning the ball-bearing blue part has come off.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, December 12, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner . We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: JP
from Greenville, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cleaned some much needed spots. Stairs, guest rooms and hallway. If I were skeptical, I no longer am. I'll buy way more products if this is what I get to look forward to.
I would recommend this to a friend!
Written by a customer while visiting Hoover