Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Customer Rating
5
Better than expected!
on August 24, 2024
Posted by: Katie
from Austin, TX
I read some reviews that this model leaves a lot of water and doesn't dry for many hours, as well as leaks etc - this isn't true. Yes it'll have some water near the edges of the rug, but wiping the excess off is a 10 second effort. It's a carpet washer, after all! I'm glad I bought it anyway! Amazing product. My rug is dry after 1.5 hrs and so clean. It was easy to assemble and easy to clean afterwards. I'm a very owerwhelmed person and almost never take time to write reviews, but I just had to do this one because that's how happy I am with my Hoover!! Big thanks to the team for creating this product.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
5
You must be crazy to complaint about this machine
on August 22, 2024
Posted by: snakes
from newport beach cal 92663
This machine washes, rinses and dries. I use this machine professionally and everyone loves the results. There are people that must complaint about everything!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Used twice and won't work now
on August 4, 2024
Posted by: Ellie B
from St. Augustine, Fl
I was so looking forward to cleaning my carpets today and low and behold, the water didn't come out....and the machine just isn't working right!! Everything is in it's correct placement, but the water does not come out and wash the carpet. The hose works, the bottom does not shoot out the water. I'm so upset, this machine is maybe a year old and what a waste of hard earned money!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, August 7, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. https://www.youtube.com/watch?v=K83_En2KlIo&t=5s Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Not recommended
on July 26, 2024
Posted by: Roo
from Iowa
I purchased this machine and used a few times. The second time I used the upholstery attachment the spray wouldn't spray the water/solution out but would the suction work. Took to a repair person to fix and was told it would cost more to fix than buy new. I told him to junk it.
Response from HooverBy hooverpwr, hooverpwr, August 1, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Worse Poduct ever
on July 2, 2024
Posted by: Gail
from Spring Texas
I've owned 3 smart washes and 2 power dashes. They all broke within a few months of use. Worse company ever. Would rate a zero if it was a choice. I would not get another one even if it was free.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, July 4, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner . We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Yes buy this
on June 20, 2024
Posted by: Bailey
from Fayetteville NC
Love the suction and how light it is. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Sophia
from Clarksburg MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item is really good product. Very easy to use and not too heavy
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Isho
from Spring TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works ! The amount of dirt it sucks is unbelievable. I would definitely recommend Hoover brand. The steam mop makes a loud noise which I got for free like it's broken so I don't use it but vacuum alone is amazing.
I would recommend this to a friend!
Response from HooverBy hooverpwr, hooverpwr, April 27, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your Steam Mop. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover