Customer reviews from philips.com
Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/65 - White
Average customer rating
4.2
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
42
4 Stars
6
3 Stars
7
2 Stars
3
1 Star
6
81%of customers recommend this product.
(
46 out of
57)
Customer Reviews for Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/65 - White
Posted by: Waterlover
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] These brushes can and whiten better than any other I’ve tried
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: New York 24
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product is good, but it does not fit my toothbrush. I specifically requested a replacement brush head for my toothbrush… This model is too small and falls off every time I use it.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, January 10, 2025
Hi,
Thank you for letting us know about your experience with our products, all feedback is always helpful so we can adapt to our customers needs more effectively, we would love to find a way to assist you and settle on a better match.
Please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for letting us know about your experience with our products, all feedback is always helpful so we can adapt to our customers needs more effectively, we would love to find a way to assist you and settle on a better match.
Please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Jay6729
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great help in keeping my teeth white. Design is specular and delivers great results.
Written by a customer while visiting philips.com
Customer Rating
5
Good design and engineering.
on August 5, 2025
Posted by: shdawson
Gender:Male
Nice product. My dentist recommend this one and a competitor, emphasizing this one as the option that will most likely work best for me.
Written by a customer while visiting philips.com
Customer Rating
3
Digital features
on December 22, 2021
Posted by: Moonshine57
Gender:Female
[This review was collected as part of a promotion.] I love how well the Diamond toothbrush cleans. However, it's very frustrating every three months when it won't start with ease. I've tried to change the settings and nothing works other than changing the brush. I subscribe to do this, but supply chain issues recently got in the way. The older version never did this. Technology is not always a good thing.
Response from philips.comBy Philips Consumer Care, December 30, 2021
Hi there,
Thank you for taking the time to leave a review. We are happy to hear you are satisfied with the results your Diamondclean provides you with. However, we are sorry to hear it sometimes doesn't want to start with ease. We would like to hear more about this issue and help you further.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review. We are happy to hear you are satisfied with the results your Diamondclean provides you with. However, we are sorry to hear it sometimes doesn't want to start with ease. We would like to hear more about this issue and help you further.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Seem to be wearing quickly
on January 15, 2021
Posted by: Momto3kiddos
I love my toothbrush and these are my preferred heads. But for some reason they seem to be wearing out more quickly than usual. It’s becoming very expensive to continue using the toothbrush.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, January 27, 2021
Hi there. Thank you for taking the time to write this review. We're sorry to hear the brush heads are acting up, and can imagine this is quite inconvenient for you. Please know this should be replaced every three or four months. We would also advise you to not use toothpaste with essential oils in them. If you have any questions, please feel free to reach out on Facebook (@PhilipsCare) or Twitter (@PhilipsCare). We're happy to help.
Written by a customer while visiting philips.com
Customer Rating
1
It's not the Heads
on November 7, 2022
Posted by: Mfffffffffffff
Gender:Male
Who knows if the heads are good or not? What is known is that the customer service at Philips is abominable. First the ordering page said the order didn't go through - 3 times. On the 4th attempt it went through. Later I saw 4 orders (!!!) in my account. Could I cancel the first three that "didn't go through". NO, I was told.
Now it's 10 days after all those orders were placed and were ANY of them shipped? Of course not. As I said.
Even the website for the company is one of the worst I've ever experienced. Terribly confusing and anti-intuitive. It's a miracle these people make any money.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 9, 2022
Hi,
Thank you for sharing your experience with the online shop here and thanks for your feedback. We're sorry to hear your order did not go well, but we hope you'll like the brush head when they arrive.
You can get in contact with the online shop team to have a look at it for you over here: https://www.usa.philips.com/c-w/support-home/support-contact-page#_shop.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience with the online shop here and thanks for your feedback. We're sorry to hear your order did not go well, but we hope you'll like the brush head when they arrive.
You can get in contact with the online shop team to have a look at it for you over here: https://www.usa.philips.com/c-w/support-home/support-contact-page#_shop.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Iita70
Gender:Female
Verified Purchase:Yes
I have being using the Philips Sonicare Diamond Clean Toothbrush
for over six month and I love it. Tooth brush heads work great, I just
have a visit to my dentist and she says what ever you doing with your
dental care keep doing it, I can see the difference. Have being using
Sonicare tooth brush for over 4 yrs, updated to the diamond clean
7 month ago. I'm very happy with my purchase
for over six month and I love it. Tooth brush heads work great, I just
have a visit to my dentist and she says what ever you doing with your
dental care keep doing it, I can see the difference. Have being using
Sonicare tooth brush for over 4 yrs, updated to the diamond clean
7 month ago. I'm very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting philips.com