[This review was collected as part of a promotion.] I’m very happy with my Sonicare. I noticed a big difference in whiteness and quality of cleaning immediately compared to a conventional hand toothbrush. This is a replacement unit because the first on started to make a loud noise. I called Phillips and they quickly sent me a new one. Great customer service, I’m very happy.
[This review was collected as part of a promotion.] Didn't fit my toothbrush. It's difficult to find the correct heads on your website.
Response from philips.comBy Philips Consumer Care, September 29, 2025
Hi Do not want a nickname, We're sorry to hear about your experience and thank you for bringing this to our attention. We'd like to look into your concern immediately and ensure that you will find the correct replacement head in a more convenient way. Please consider reaching out to us trough one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @Philips. You can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR
Hope to speak to you soon! Kind regards, Philips Consumer Care