Customer reviews from philips.com
Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/65 - White
Average customer rating
4.2
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
42
4 Stars
6
3 Stars
7
2 Stars
3
1 Star
6
81%of customers recommend this product.
(
46 out of
57)
Customer Reviews for Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/65 - White
Customer Rating
3
Defective new product.
on October 6, 2023
Posted by: 72Scadoo
DiamondClean brushheads fo clean better than others offered but Quality control is hit and miss. Upon first use there was a louder noise than normal. Upon closer examination, discovered there are cracks in the stem of the brushhead. The premium price I paid doesn't reflect the quality. See photos.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
My teeth stay white without bleach!
on December 14, 2021
Posted by: Pepper B
Gender:Female
[This review was collected as part of a promotion.] AlthoughI think that it is inconvenient to have to buy special brushes for some of the modes, overall the brush heads last a long time.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Tom M
Gender:Male
Verified Purchase:Yes
Just had my 6 month dental checkup with no significant tartar buildup (as usual) thanks to this brush. That is why I am a big fan of the diamond clean brush
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Not a fake
on May 6, 2022
Posted by: mjaye007
Gender:Male
[This review was collected as part of a promotion.] Although these heads do not last as long as I woudl like, at least I know they are genuine and that I can rely upon them. They keep my teeth as clean as can be and I have nothing but good checkups these days.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Phillips delivers on its promise.
on January 15, 2021
Posted by: Nanc
Gender:Female
My dentist recommended a Phillips brush five years ago after treating me for gum disease. I have been using the Sonicare ever since and will continue to do so. It is really an excellent product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Bonba
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would like a smaller / shorter head. It’s too big for tight spaces.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Heads slip off during use!
on March 10, 2023
Posted by: Mesme
Some of the heads purchased in a multi-pack fit too loose and come off during use resulting in a mess.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, March 11, 2023
Hi there,
Thank you for taking the time to share your experience with us. We understand that It's frustrating when your toothbrush head falls off the handle during use, but there are a few steps you can take to prevent this from happening. Ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.
Additionally, it's crucial to clean the bottom of the brush head and the area around the metal shaft to prevent debris buildup. This can be done easily with lukewarm water or a soft cloth. Also, make sure you are using authentic Sonicare toothbrush heads.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips consumer care.
Thank you for taking the time to share your experience with us. We understand that It's frustrating when your toothbrush head falls off the handle during use, but there are a few steps you can take to prevent this from happening. Ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.
Additionally, it's crucial to clean the bottom of the brush head and the area around the metal shaft to prevent debris buildup. This can be done easily with lukewarm water or a soft cloth. Also, make sure you are using authentic Sonicare toothbrush heads.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips consumer care.
Written by a customer while visiting philips.com
Customer Rating
1
Bristles fell out
on August 28, 2020
Posted by: Schuldtz
Gender:Male
Not the first time this has happened- If I wanted this quality I would buy an aftermarket brush head. Completely unacceptable- the quality is slipping. I have had 3 Philips sonicare bodies over the years with countless heads, I deserve better at this price point.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 3, 2021
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your brush heads losing bristles. This is not the quality that we strive to provide to our consumers. We'd like to assess possible solutions, so please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review. We're sorry to hear about your brush heads losing bristles. This is not the quality that we strive to provide to our consumers. We'd like to assess possible solutions, so please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com