Customer reviews from Midea
Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Average customer rating
3.3
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
24
4 Stars
4
3 Stars
6
2 Stars
9
1 Star
13
58%of customers recommend this product.
(
32 out of
55)
Customer Reviews for Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Customer Rating
2
on June 8, 2025
Posted by: AlexF
from Bellevue Washington
After 3 years our unit has stopped cooling. It’s just an overly large fan now. The timing is great because we’re having a bit of a heat wave this weekend. It did work great up until it didn’t.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, June 10, 2025
Hello AlexF. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear that the unit is no longer working properly. For further support with troubleshooting and guidelines, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Posted by: WillC
Verified Purchase:Yes
This unit never worked: loud metal rattling and shaking
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, June 24, 2025
Hello WillC. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear about the loud noises coming from the unit. To resolve the issue, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Midea Duo: The Hype Melts Fast Scam or bad luck?
on June 29, 2025
Posted by: Anonymous
from Dallas TX
After extensive research, I selected the Midea Duo to cool a well-insulated 176 sq. ft. room — far below its advertised 500 sq. ft. capacity. Unfortunately, it’s failed from day one. Despite being set to 69°F, the room has stayed stubbornly at 80°F for three consecutive days and nights. This room is fully insulated, airtight, and typically the most climate-stable in the home.
The dual-hose window port was installed exactly as instructed — snug fit, tight seal, and aligned with the top section of the window panel. Yet, I feel significant heat radiating from the plastic port connection, and air leaks are clearly present. For a premium unit, this design flaw is unacceptable. That hose connection is the weak point — allowing outside heat in, undermining performance.
Worse, I’ve repeatedly encountered Error Code 54. While Midea support helped initially, their workaround no longer works. The unit now runs continuously without cooling, racking up energy costs and offering no comfort.
Side note, it does heat well…. During summer temps. 😒
This unit was supposed to relieve us from Texas summer heat after over six weeks with no air conditioning. Instead, it’s nearly as useless as the broken system it was meant to replace. And that flaw in the dual-hose design should not be enough to hinder a unit built to cool a room nearly three times the size. Unless Midea steps in with a real solution — refund, redesign, or replacement — this stays a 1-star review.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, July 1, 2025
Hello There. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear that the unit failed to operate properly. For further support with guidelines and addressing concerns, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Will maybe work for 1 season
on July 8, 2025
Posted by: igor
from New York
Worked for 1 season, then the EL-OC error came up 2 months after warranty expired. Midea could not help in any way besides directing me to their "repair" specialist. Very unfortunate
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, July 29, 2025
Hello Igor. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're sorry to hear that the unit quit working shortly after purchase. To resolve the issue, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
5
Can set schedule to run when you want
on September 12, 2025
Posted by: Micw
from Highlands ranch, co
Excellent portable Ari conditioner, cool, fan, runs great
I would recommend this to a friend!
Written by a customer while visiting Midea
Customer Rating
5
Excellent Machine
on September 24, 2025
Posted by: Overheated in Utah
from West Jordan, UT
Bought to cool bedroom while central AC was out. Easy to install in vertical and horizontal sash windows. Works great. No problems. Will use as an as-needed supplement during hot spells next summer.
No, I would not recommend this to a friend.
Written by a customer while visiting Midea
Customer Rating
2
Buy a heating blanket instead of the heat hump.
on January 26, 2026
Posted by: Wren
Cools fine, heats okay until it doesn't. The biggest complaint I have is how difficult it is to service. Getting the panels off feels like I'm going to break something, and that's after I've taken out the ridiculous number of screws. It's unacceptable to need to connect the internal plumbing myself and I am far from the only person who has had that issue.
I bought a heating blanket and find it works much better than the heat pump.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, February 10, 2026
Hello Wren. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear about the heating issue you're experiencing with the unit. For further assistance with the unit, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Garbage - don’t waste your money
on February 2, 2026
Posted by: Hawaiiacneeded
from Hawaii
Don’t waste your money - the water drain tray issue as noted by other users is so ridiculous. There’s no accessible tray as mentioned in the manual. The unit jumps like crazy now on startup and shakes constantly - got it because it was quieter than a window unit but now it’s worse. The clips for the window attachments are total garbage too and break so easily.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, March 3, 2026
Hello Hawaiiacneeded. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're sorry to hear about the performance of the unit. To resolve the issue, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea