Customer reviews from Midea
Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Average customer rating
3
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
13
4 Stars
3
3 Stars
6
2 Stars
8
1 Star
11
50%of customers recommend this product.
(
20 out of
40)
Customer Reviews for Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Posted by: GC18
from Byron Center MI
Verified Purchase:Yes
The window assembly for this product is too complicated to install and the installation process is not straightforward for me. I ended up pushing the unit into the closet of the room with a blanket draped over it to keep the dust off of it and I put the assortment of plastic parts that would fit inside a shoebox inside the shoebox for safekeeping. I ended up diagnosing the problem on my old portable air conditioner to what I believe to be an airflow restriction and I purchased a new window installation kit for the old unit and I am going to take another corrective measure this summer to correct that problem with that old unit. I am still holding onto my new Midea unit for when my old portable air conditioner gives out but I sure hope that I will never have to use it any time soon because of how hard it would be for me to put the window installation kit that it came with in the window. I also ordered a WIFI IR emitter for the old portable air conditioner so that I can still control it from anywhere in the states but I can't say that I would recommend this product because of how complicated the window installation kit is. I have enough things in my life to figure out and take care of and this just does not need to be one of them. I am currently very disappointed with this portable air conditioner.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, April 17, 2025
Hello GC18. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear about your experience with the installation of the unit. If you need any further assistance with guidelines and addressing concerns, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
2
on June 8, 2025
Posted by: AlexF
from Bellevue Washington
After 3 years our unit has stopped cooling. It’s just an overly large fan now. The timing is great because we’re having a bit of a heat wave this weekend. It did work great up until it didn’t.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, June 10, 2025
Hello AlexF. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear that the unit is no longer working properly. For further support with troubleshooting and guidelines, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
2
Poor drainage
on June 11, 2025
Posted by: Dahdah
from Houston
Runs for a half hour and then shuts off because the tank that holds the water is only 4 cups. You have to empty the water every 15 to 20 minutes. I had to buy a hose and attach a hose to the bottom.
I would recommend this to a friend!
Response from MideaBy Ashley B., Midea Digital Support, June 11, 2025
Hello Dahdah. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear about the difficulty you are having with the unit. For further support with guidelines and handling concerns, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Posted by: WillC
Verified Purchase:Yes
This unit never worked: loud metal rattling and shaking
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, June 24, 2025
Hello WillC. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear about the loud noises coming from the unit. To resolve the issue, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Midea Duo: The Hype Melts Fast Scam or bad luck?
on June 29, 2025
Posted by: Anonymous
from Dallas TX
After extensive research, I selected the Midea Duo to cool a well-insulated 176 sq. ft. room — far below its advertised 500 sq. ft. capacity. Unfortunately, it’s failed from day one. Despite being set to 69°F, the room has stayed stubbornly at 80°F for three consecutive days and nights. This room is fully insulated, airtight, and typically the most climate-stable in the home.
The dual-hose window port was installed exactly as instructed — snug fit, tight seal, and aligned with the top section of the window panel. Yet, I feel significant heat radiating from the plastic port connection, and air leaks are clearly present. For a premium unit, this design flaw is unacceptable. That hose connection is the weak point — allowing outside heat in, undermining performance.
Worse, I’ve repeatedly encountered Error Code 54. While Midea support helped initially, their workaround no longer works. The unit now runs continuously without cooling, racking up energy costs and offering no comfort.
Side note, it does heat well…. During summer temps. 😒
This unit was supposed to relieve us from Texas summer heat after over six weeks with no air conditioning. Instead, it’s nearly as useless as the broken system it was meant to replace. And that flaw in the dual-hose design should not be enough to hinder a unit built to cool a room nearly three times the size. Unless Midea steps in with a real solution — refund, redesign, or replacement — this stays a 1-star review.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, July 1, 2025
Hello There. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear that the unit failed to operate properly. For further support with guidelines and addressing concerns, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Will maybe work for 1 season
on July 8, 2025
Posted by: igor
from New York
Worked for 1 season, then the EL-OC error came up 2 months after warranty expired. Midea could not help in any way besides directing me to their "repair" specialist. Very unfortunate
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, July 29, 2025
Hello Igor. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're sorry to hear that the unit quit working shortly after purchase. To resolve the issue, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Apparently designed to fail.
on July 24, 2025
Posted by: No thanks
Stopped cooling juuuust outside of warranty.
Non-servicable based on the lack of any support documentation. Now a hulking pile of electronic waste that I have to deal with.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, July 26, 2025
Hello There. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're sorry to hear that the unit has quit cooling. To resolve the issue, please reach out to us at digitalsupport@midea.com. -Midea Customer Support
Written by a customer while visiting Midea
Customer Rating
5
Can set schedule to run when you want
on September 12, 2025
Posted by: Micw
from Highlands ranch, co
Excellent portable Ari conditioner, cool, fan, runs great
I would recommend this to a friend!
Written by a customer while visiting Midea