Customer reviews from Midea
Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Average customer rating
3.4
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
24
4 Stars
4
3 Stars
6
2 Stars
8
1 Star
12
60%of customers recommend this product.
(
32 out of
53)
Customer Reviews for Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Customer Rating
2
Flimsy plastic parts
on June 6, 2024
Posted by: Tony
from Los Angeles
Verified Purchase:No
While the air conditioner itself is solid, the sliding window adapter parts are poorly made. The adapter that fastens the air conditioner to the window should be strong and sturdy, but all it has are flimsy plastic snaps. If there is even minor movement of the machine, they are liable to break. The adapter broke as I was installing the product. To make matters worse, I have called customer service at least three times to get help replacing this product, but they have either dropped my call or not followed through on my case.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, June 11, 2024
Hello Tony. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Hear. We regret to hear about your experience with the unit parts not attaching appropriately and the difficulties you faced in reaching out to us. For further assistance regarding guidelines and addressing concerns, please contact us at digitalsupport@midea.com. -Midea Customer Support (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
2
Great AC, not great heat!
on November 24, 2024
Posted by: SweetJaimeLee
from New York
I bought this in the summer of this year because I was in desperate need of an air conditioner so I decided I could get one with heat too and that would be great for the cold winters!
Except the heat does not work. It turns on, then it turns off, even when I put the fans beat up to 100%. I have it set for 69° because it's freaking cold, but it keeps turning off in my room is currently 59°. It worked great is an air conditioner and I was very impressed, but the heat does not work sufficiently and I have to use my space heater still. Sad face!
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, November 25, 2024
Hello, SweetJaimeLee. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We are sorry to hear about the unit's heating performance. For further troubleshooting and guidelines, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
Poor Manufacturing and No Quality Assurance
on July 6, 2025
Posted by: Anonymous
from Naples, FL
My experience with this product has been extremely frustrating. When I first unboxed the unit, I immediately noticed that the outlet louver was bent (see attached photo). I requested a replacement, but unfortunately, the replacement had a loose piece of plastic inside the outlet louver (see attached photo), pointing to yet another serious manufacturing flaw.
Receiving two consecutive units with obvious defects reflects a troubling lack of quality control. It’s clear these products are not being properly inspected before shipment. I’m deeply disappointed with both the manufacturing standards and the apparent absence of effective quality assurance.
Receiving two consecutive units with obvious defects reflects a troubling lack of quality control. It’s clear these products are not being properly inspected before shipment. I’m deeply disappointed with both the manufacturing standards and the apparent absence of effective quality assurance.
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, July 29, 2025
Hello There. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC Portable Air Conditioner. We're sorry to hear about your experience with your new unit. For further support with guidelines and addressing concerns, please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
2
Probably the best air conditioner and worst heater ever
on December 22, 2022
Posted by: Frozen in Chicago
from Chicago
Verified Purchase:No
Despite not saying it anywhere, this product won't operate if it's below freezing temps outside. You'll get an abnormal "P9" Cold Weather Protection error if you go through and "check" the device. Upon calling customer service, they informed us that the heater won't heat if it's below 32 degrees outside. The heater won't heat if it's cold outside.... Next they'll invent a light bulb that doesn't work at night. That said the air conditioning portion of the unit is fantastic. Super quiet. I wouldn't actually recommend this but I'm marking it as if I would because they've got to be filtering comments on this.
I would recommend this to a friend!
Response from MideaBy mideapwr, mideapwr, May 25, 2023
Hello, Frozen. Thank you for reviewing the Midea Dehumidifier MAP14HS1TBL. We are sorry to hear about your experience with your unit. For any questions or concerns, please contact us at DigitalSupport@midea.com and reference case number 111693434. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
5
Works as advertised.
on June 23, 2025
Posted by: Jack41
The cooling works fine. Person upset about no apology, likly dosen't understand he is speaking with a call center that handles calls for multiple brands and different appliances, has no part in making or selling any items, and has no reason to apologize. They are a third party call center.
I would recommend this to a friend!
Response from MideaBy Ashley B., Midea Digital Support, June 24, 2025
Hello Jack41. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC Portable Air Conditioner. We're happy to hear that you are enjoying its performance. If you need any further assistance with the unit, please reach out to us at digitalsupport@midea.com. Have a good day!
Written by a customer while visiting Midea
Customer Rating
3
Great Cooling, Not So Much Heating!
on January 16, 2024
Posted by: Bev
from Baton Rouige, LA
Verified Purchase:No
I fell in love with this unit after my purchase(s). Had no problems with the A/C unit, eventhough temperatures got very high this summer season. However, as for the Heating part, had no issues until yesterday, Jan. 16th, when tempeatures dipped in the 30s. The system actually stopped working! It cut off and I was unable to get it started again. I am so disappointed as I said before. I fell in love with this device, so much so, I purchased another one. I actually have two of them. Yes, I purchased a second one soon after I purchased the first one. I just wish something can be done to rectify this heating issue. Clearly, I have invested a sizable amount in your device. For these reasons, I would not recommend this device.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, January 19, 2024
Hello Bev. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We appreciate you taking the time to share your experience with this unit. However, we are sorry to hear that the heating function of the unit did not meet your expectations. For additional guidelines and handling concerns, please contact us at digitalsupport@pelonis.com. - Pelonis Customer Support (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
2
I would not buy this product again.
on January 13, 2024
Posted by: Unsatisfied Customer
from Carrollton, Texas
Verified Purchase:No
The unit works good in the summer, however the heather is worthless in the cold. The blower just shuts down with no error codes to tell you what's wrong. This happened recently with temperatures in the 40's and won't even turn on with temperatures in the 30's outside. We still have central air and heat that works fine for the house, it's just that this one room that faces the north , gets colder than the other rooms thus the reason for the Midea Duo. Well ot doesn't work as advertised. Now we have freezing cold air coming into the room via the Midea Duo ducts coming out of the intake vents on the unit. Very counter productive.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, January 19, 2024
Hello Emit. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner. We're sorry to hear that the operation of the unit did not meet your expectations. For guidelines and handling concerns, please contact us at digitalsupport@midea.com.-Midea Customer Support (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
4
Nice AC but can't adapt
on June 28, 2025
Posted by: Bobble
from Seattle, WA
I bought two of them, and the one I have hooked up works great. Cool our room and doesn't wake me up at night.
The other one is where I have a problem. It uses a very non-uniform hose. I was going to set this up one with our sliding door (don't have any other windows that open downstairs). Unfortunately it's been weeks and I can't find any sliding door attachment that will work with the funky hose style this uses. Came on here to see if Midea sold one, but can't find one here either.
So be aware, these won't work with other adapters.
I would recommend this to a friend!
Response from MideaBy Ashley B., Midea Digital Support, August 6, 2025
Hello Bobble. Thank you for posting your review on our Midea Duo Smart 12,000 BTU SACC portable air conditioner. We're happy to know that you are enjoying the performance of the unit. For further assistance with the unit, please feel free to reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea