Customer reviews from Midea
Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Average customer rating
3
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
13
4 Stars
3
3 Stars
6
2 Stars
8
1 Star
11
50%of customers recommend this product.
(
20 out of
40)
Customer Reviews for Midea - Duo 14,000 BTU Smart, High Efficiency Inverter Portable Air Conditioner with Heat, 40% Energy Savings, Ultra-Quiet - Black
Customer Rating
1
HORRIBLE
on November 9, 2024
Posted by: harleylackey
from Abilene, TX
I bought it in july and the hose would never stay in the window thing was a waste of money
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, November 21, 2024
Hello Harleylackey. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We are sorry to hear that you have been having difficulty with the unit's hose. For further support with troubleshooting and guidelines, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
1
SO disappointed
on August 20, 2025
Posted by: Birdie Dancer
from florida
was so excited to get this unit for the florida summer heat. it worked well for about 9 months, did a great job dehumidifying i got buckets of water from the thing, and it cooled fantastic...now its just barely blowing cold air, its stopped de humidifying, ive searched the net, youtube, this site for any tips on how to fix it....there's none, so disappointing.. now i see they had a recall on a window unit they make... this unit should be recalled and replaced as well...basically should have bought a proven old school technology instead of this mould bucket that has no way to fix repair or clean.....total waste of money
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, August 27, 2025
Hello BirdieDancer. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We're sorry to hear that the unit is no longer cooling properly. We would like to work with you to resolve the issue. Please reach out to us at digitalsupport@midea.com.
Written by a customer while visiting Midea
Customer Rating
3
Unfortunately not really useful
on November 18, 2022
Posted by: Ryan
from Kansas City
Verified Purchase:No
Man, I was really really hopeful when I found this unit. Seemed like it was exactly what I needed, heat/AC in one unit. AC worked great all summer, temps got over 100 several times. The major problem is the heating ability, the majority of the country gets below 45 degrees in the winter. The heater simply won't work when it is below that which renders it completely useless making me use a separate space heater in the small building. This is a side the fact that my unit wouldn't pump the water out and was leaking making me go through a replacement process. I will be searching for another option. Pretty disappointing.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, August 19, 2023
Hello, Ryan. Thank you for reviewing the Midea Duo MAP14HS1TBL. We are sorry to hear about your experience with your dehumidifier. For any questions or concerns, please contact us at DigitalSupport@midea.com and reference case number 111660972. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
2
It Works Kinda, OK
on November 10, 2022
Posted by: John
from St. Louis, MO
Verified Purchase:No
Unit Operating Temperature Range: Mode Temperature Range Cool 16°C ~ 35°C (60°F ~ 95°F) Dry 13°C ~ 35°C (55°F ~ 95°F) Heat Pump (for heat model) 5°C ~ 30°C (41°F ~ 86°F) The information above is extremely important. This unit works great if the outdoor temperature is within the operating temperature range. Once the temperature gets to 45°F the heater will struggle to blow hot air, and after the temperature gets to 41°F the heat pump will not start at all. The unit was designed to function this way. This unit also struggles to blow cold air once the temperature gets above 88°F, but the unit will continue to operate regardless of how hot it gets outside. Do not purchase this unit if you plan to use it in temperatures beyond the operating temperature range, because it simply cannot do it. In my experience, it seems to be more sensitive to the temperature inside the hose than the temperature inside the room. If I heat up the room with a separate heater the heat pump still will not engage if the outside temperature is out of operating range.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, May 25, 2023
Hello, John. Thank you for reviewing the Midea Dehumidifier MAP14HS1TBL. We are sorry to hear about your experience with your unit. We would like to help you with this, please contact us at DigitalSupport@midea.com and reference case number 111660198. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
5
The best portable AC I've owned.
on July 22, 2023
Posted by: Jess
from CT
Verified Purchase:No
This is our third Midea Air conditioner ( we have two of the U shaped in the bedrooms). We purchased this about two weeks ago when it was well over 90 degrees. It has cooled our entire Down stairs of about 1200 square feet down to 65-70 degrees even on the hottest days. The dual chamber exhaust makes a huge difference as there isn't heat that escapes on its way being vented out. We plan on purchasing another one for the full summer for next year to put on the other side of the house ( we like it freezing ). It's super quiet and has far exceeded my Expectations. If anyone is on the fence please don't hesitate to purchase it for your cooling needs.
I would recommend this to a friend!
Response from MideaBy mideapwr, mideapwr, July 27, 2023
Hello, Jess. Thank you for reviewing the Midea Portable Air Conditioner MAP14HS1TBL. We are happy to hear that you are satisfied with your unit's performance and features. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
1
Failed on 2nd use
on July 18, 2023
Posted by: HLK128
from Burlingame, CA
Verified Purchase:No
The Midea DUO 14K BTU portable A/C did not manage to work for more than about 5 hours. We used it the first day for about 4+ hours or so. It worked reasonably well to cool the room. The 2nd day I turned it on and in ran for about 40 min and then just turned off. No error code. No display. The unit just completely died. Midea customer service was awful to work with. As it was opened and used, the Midea authorized retailer I purchased it from did not want to take the unit back. I wasted so much time in endless back and forth with Midea trying to get them to just send a simple email that I could show the retailer. Midea's answer was to share the chat transcript. Retailer did not even want to look at the chat transcript. I can't blame them for that. Midea has severe quality control issues.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, July 20, 2023
Hello, HLK128. Thank you for reviewing the Midea 14,000 BTU Portable Air Conditioner MAP14HS1TBL. We are sorry to hear about your experience with your unit and customer support. We would like to help you with this, please reach out to us at DigitalSupport@midea.com and reference case number 111872835. Midea Customer Care. (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
2
Flimsy plastic parts
on June 6, 2024
Posted by: Tony
from Los Angeles
Verified Purchase:No
While the air conditioner itself is solid, the sliding window adapter parts are poorly made. The adapter that fastens the air conditioner to the window should be strong and sturdy, but all it has are flimsy plastic snaps. If there is even minor movement of the machine, they are liable to break. The adapter broke as I was installing the product. To make matters worse, I have called customer service at least three times to get help replacing this product, but they have either dropped my call or not followed through on my case.
No, I would not recommend this to a friend.
Response from MideaBy mideapwr, mideapwr, June 11, 2024
Hello Tony. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Hear. We regret to hear about your experience with the unit parts not attaching appropriately and the difficulties you faced in reaching out to us. For further assistance regarding guidelines and addressing concerns, please contact us at digitalsupport@midea.com. -Midea Customer Support (BBB A+ Accredited Business)
Written by a customer while visiting Midea
Customer Rating
2
Great AC, not great heat!
on November 24, 2024
Posted by: SweetJaimeLee
from New York
I bought this in the summer of this year because I was in desperate need of an air conditioner so I decided I could get one with heat too and that would be great for the cold winters!
Except the heat does not work. It turns on, then it turns off, even when I put the fans beat up to 100%. I have it set for 69° because it's freaking cold, but it keeps turning off in my room is currently 59°. It worked great is an air conditioner and I was very impressed, but the heat does not work sufficiently and I have to use my space heater still. Sad face!
No, I would not recommend this to a friend.
Response from MideaBy Ashley B., Midea Digital Support, November 25, 2024
Hello, SweetJaimeLee. Thank you for posting your review on our Midea DUO Smart Inverter 14K BTU Portable Air Conditioner with Heat. We are sorry to hear about the unit's heating performance. For further troubleshooting and guidelines, please contact us at digitalsupport@midea.com.
Written by a customer while visiting Midea