Customer reviews from Samsung US
Samsung - Galaxy S25+ Rugged Phone Case - Black
Average customer rating
2.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
0
3 Stars
4
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
8)
Customer Reviews for Samsung - Galaxy S25+ Rugged Phone Case - Black
Posted by: GalaxyConsumer
Verified Purchase:Yes
I like how it fits like a skin for the phone. I'm not a fan of all the texture or how much the corners stick out from the rest of the cases body. Particularly because this makes it easy to get caught on things. The case is supposed to be black but is actually blue grey in color, meaning that it isn't the color that was advertised. Overall the case is functional and fairly comfortable.
Response from Samsung USBy R&R, September 5, 2025
Hi there GalaxyConsumer, Thank you for your feedback on the Galaxy S25 Ultra Rugged Case. Its protective structure is designed to help your device withstand everyday drops and bumps, with reinforced detailing for added resilience. While the color may have a unique tone, it reflects a rugged finish that sets it apart from standard cases, providing both toughness and comfort. Samsung continues to offer a variety of case styles so every user can find a look and feel that fits their needs. Thank you for your review. We appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Falls Apart - DEFECTIVE CASE!
on May 8, 2026
Posted by: LifelongSamsungCustomer
from Texas
Expertise:Expert
This case is defective and Samsung knows it. I bought this case last year and it started to come apart within a few months. Samsung replaced it with the same defective case and within months the replacement is coming apart the exact same way and now Samsung won't replace the replacement even though this product is clearly defective. Other users have shown photos of it coming apart and being useless in protecting the phone. I tried to talk to 800-Samsung and was directed to text and was told it won't be replaced again. I am sharing photos of the original and the replacement. DO NOT BUY THIS CASE!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, May 11, 2026
Hello to you LifelongSamsungCustomer,
Thank you for sharing your experience with the Galaxy S25+ Rugged Case. Reliable everyday protection is essential to the Galaxy experience, especially for customers who depend on their devices throughout the day. We appreciate your detailed feedback and your long-term experience with the case. Thank you for choosing Samsung; we value your input.
-Ty
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Thank you for sharing your experience with the Galaxy S25+ Rugged Case. Reliable everyday protection is essential to the Galaxy experience, especially for customers who depend on their devices throughout the day. We appreciate your detailed feedback and your long-term experience with the case. Thank you for choosing Samsung; we value your input.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US