Customer reviews from Samsung US
Samsung - Galaxy S25+ Rugged Phone Case - Black
Average customer rating
2.6
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
1
4 Stars
0
3 Stars
4
2 Stars
2
1 Star
2
0%of customers recommend this product.
(
0 out of
7)
Customer Reviews for Samsung - Galaxy S25+ Rugged Phone Case - Black
Posted by: Mark Lieser
Verified Purchase:Yes
The case lasted 6 weeks before it fell apart (literally began to fray) and I bought a non Samsung case. Great phone (S25 ultra). But can't recommend this case.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, October 6, 2025
Hi Mark Lieser, \nThank you for sharing your experience with your Galaxy S25+ Rugged Case. We know it can be frustrating when your device accessory doesn't work as expected. Please note that Samsung products are covered against manufacturing defects in material and workmanship for 12 months, as specified for each item. Feel free to reach out to our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung! \nMobile Accessories Support \nhttps://www.samsung.com/us/support/mobile/mobile-accessories/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
2
Falls Apart
on January 14, 2026
Posted by: Samsungfor13years
from Grand Rapids, MI
Expertise:Intermediate
I got the case in May, the side started to separate from the front of the case by September and have fully peeled apart by January. It is labeled a rugged case, it is anything but.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, January 14, 2026
Hello Samsungfor13years,
We appreciate your feedback on the Galaxy S25+ Rugged Case. Its design aims to endure daily use, offering protection and a secure grip to keep your phone safe. We know it can be disappointing if the case doesn’t meet your expectations. Please note that Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Contact our Samsung Support Team to explore warranty options. We’re here to assist you. Thank you for selecting Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback on the Galaxy S25+ Rugged Case. Its design aims to endure daily use, offering protection and a secure grip to keep your phone safe. We know it can be disappointing if the case doesn’t meet your expectations. Please note that Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Contact our Samsung Support Team to explore warranty options. We’re here to assist you. Thank you for selecting Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Nope!
on March 12, 2025
Posted by: BDOG3699
from VA, USA
Expertise:Intermediate
Outer shell not very thick and does not have grip. Phone slips out of your hands easily and doesn't fit properly. Top right corner of Phone keeps popping out of case. Contacted Samsung and sent pics as requested, no return reply. Would not recommend or buy again!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
3
Response from Samsung USBy R&R, March 14, 2025
Hi BDOG3699,
Thank you for sharing your feedback on your GalaxyS25+ Rugged Case. Your case is designed to offer a balance of protection and functionality. While grip and fit can be personal preferences, the case is built to provide durability and security for your device. We thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your GalaxyS25+ Rugged Case. Your case is designed to offer a balance of protection and functionality. While grip and fit can be personal preferences, the case is built to provide durability and security for your device. We thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Case coming apart
on June 14, 2025
Posted by: ChillWill
Expertise:Intermediate
This is a excellent case as far as protection is concerned. I've dropped my phone several times without any damage. The problem is the case has started to come apart. In reading the reviews, this seems to be a common problem with this case. It is difficult reaching Samsung to address this problem.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R, June 16, 2025
Hey ChillWill,
Thank you for reaching out and sharing your experience with your Galaxy S25+ Rugged Case. If you are noticing wear and tear on your phone case, please note that a limited 12-month warranty covers Samsung products against manufacturing defects in materials and workmanship. For additional assistance, please get in touch with our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy S25+ Rugged Case. If you are noticing wear and tear on your phone case, please note that a limited 12-month warranty covers Samsung products against manufacturing defects in materials and workmanship. For additional assistance, please get in touch with our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Coming apart
on August 26, 2025
Posted by: earlingy
Expertise:Intermediate
Case is coming apart just like the other reviewers. The rubber on the front is coming apart from the plastic. I contacted Samsung and they had me mail the case in to them. Now the phone would be unprotected for who knows how long, so instead I bought another case from elsewhere. Even if they replace it, it's too late since I already had to buy another.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, August 27, 2025
Bonjour earlingy,
We appreciate your feedback on the Galaxy S25+ Rugged Case. This accessory is designed to provide strong protection while maintaining a sleek appearance, supporting Galaxy S25+ in daily use. Many users value the durable design, grip, and reinforced edges that instill confidence when carrying their device. Your perspective helps to emphasize how accessories play an important role in enhancing the Galaxy experience. We're glad you were able to utilize your warranty option and will receive an additional case. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback on the Galaxy S25+ Rugged Case. This accessory is designed to provide strong protection while maintaining a sleek appearance, supporting Galaxy S25+ in daily use. Many users value the durable design, grip, and reinforced edges that instill confidence when carrying their device. Your perspective helps to emphasize how accessories play an important role in enhancing the Galaxy experience. We're glad you were able to utilize your warranty option and will receive an additional case. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Fortin
from Maryland
Expertise:Expert
Verified Purchase:Yes
The case is fine. It is the phone that has an issue, with intermittent lines crossing videos on Instagram. I have been watching Instagram videos for years on my other Samsung phones and never encountered this issue. Samsung ran a diagnostic and found nothing. Unhappy customer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R, June 6, 2025
Hi Fortin,
Thank you for sharing your experience with us. We're thrilled to hear that the case design met your expectations; it's something we take great pride in. When posting photos on social media, please ensure that your phone's app is up to date, as a full cache can affect performance. You can clear the cache by navigating to Settings > Apps > Instagram > Storage > Clear Cache. Additionally, consider adjusting your refresh rate, resolution, and other display settings within the S25+ options. For further assistance, feel free to reach out to our Samsung Support Team. Samsung is dedicated to delivering innovative solutions that enhance your everyday moments, and we focus on every detail, from protection to performance, keeping the user experience at the forefront. Thank you for being a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. We're thrilled to hear that the case design met your expectations; it's something we take great pride in. When posting photos on social media, please ensure that your phone's app is up to date, as a full cache can affect performance. You can clear the cache by navigating to Settings > Apps > Instagram > Storage > Clear Cache. Additionally, consider adjusting your refresh rate, resolution, and other display settings within the S25+ options. For further assistance, feel free to reach out to our Samsung Support Team. Samsung is dedicated to delivering innovative solutions that enhance your everyday moments, and we focus on every detail, from protection to performance, keeping the user experience at the forefront. Thank you for being a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Gray not really black
on June 6, 2025
Posted by: Collieq
from FL
Expertise:Intermediate
It is a great case and I got the black one, really like the case but it is more of a dark gray rather than black so if you want a real black one I def would not go with this. Everything else was great about it though, seems pretty sturdy so far.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R, June 9, 2025
Hello Collieq,
Thank you for your feedback on the Galaxy S25+ Rugged Case. Our goal is to design a phone case that not only protects your Galaxy S25+ but also enhances its appearance. The Rugged Case is engineered to align with your device's functionality and your interaction with it. The raised edges provide protection, the grooved patterns enhance grip stability, and the padded layer offers extra resilience. We appreciate your input regarding the appearance, and it will be shared with our design team. Thank you for your review. We appreciate having you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy S25+ Rugged Case. Our goal is to design a phone case that not only protects your Galaxy S25+ but also enhances its appearance. The Rugged Case is engineered to align with your device's functionality and your interaction with it. The raised edges provide protection, the grooved patterns enhance grip stability, and the padded layer offers extra resilience. We appreciate your input regarding the appearance, and it will be shared with our design team. Thank you for your review. We appreciate having you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: George Brock
Verified Purchase:Yes
The case is tough and grips well. I've dropped it already and the protected my phone. It doesn't even look like it scratched.
Written by a customer while visiting Samsung US