Customer reviews from singer.com
Singer - 32-Stitch Sewing Machine - White
Average customer rating
3.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
9
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Singer - 32-Stitch Sewing Machine - White
Customer Rating
5
Great Machine
on July 26, 2020
Posted by: LAusNV99
from Nevada
I bought this sewing machine a few months ago, and its my very 1st sewing machine and I could not be happier. Easy to use and does a great job.
I would recommend this to a friend!
Response from singer.comBy Suzanne, Customer Care, July 29, 2020
Thank you for the 5-stars! Hope to see you again soon!
Written by a customer while visiting singer.com
Customer Rating
2
Cheap, get what you pay for
on August 7, 2020
Posted by: flautist97
from Ontario, Canada
I bought this machine to be able to do more than just mending clothing. I've had nothing but problems. I've had the thread get stuck in the bottom where the bobbin is MANY times, and I've even had to take the screws out to get the needle unstuck. Now, I'm having an issue with skipping stitches, which appears to be an issue with the hook timing (i saw a demonstration of when the timing was off on YouTube, and this looks the same). Now I have to get the machine serviced. And, oh yeah, I've had the machine for A MONTH. Don't waste your money. But, when it works, it works well.
I would say all of these issues are a user error as I'm relatively new to sewing machines, but I went to my Meme's house to use her Brother machine last week, and I had NO PROBLEMS. No bobbin issues, no stitch skipping, nothing.
No, I would not recommend this to a friend.
Response from singer.comBy Devon, Customer Care, August 8, 2020
Your review is very concerning to us and we sincerely apologize for the issues you've had with your purchase. We would like the opportunity to make this right (especially if you're still within our 30 Day Return window) and provide you with the service you deserve. Please email us at https://www.singer.com/Contact-Us and one of our Customer Care agents will be ready to assist.
Written by a customer while visiting singer.com
Customer Rating
5
Convinient and easy
on September 7, 2020
Posted by: Yuri
from Canada
Bought
Bought my M3500 sewing machine recently to replace my Kenmore and it works very smooth, less noisy, very sturdy and it was very easy to follow the start up instructions. I've even made a few face masks after putting it all together which didn't take more than 15 mins. Great included accessories. I am happy with it.
Bought my M3500 sewing machine recently to replace my Kenmore and it works very smooth, less noisy, very sturdy and it was very easy to follow the start up instructions. I've even made a few face masks after putting it all together which didn't take more than 15 mins. Great included accessories. I am happy with it.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Happy with the product
on September 26, 2020
Posted by: LucieK
from ON, CA
I bought the machine about a month ago for basic stitching, small home projects, masks, etc. No problems so far. Easy to use, just follow the steps, and if something is not adding up, look up some videos on YouTube. Very good. If it only comes with a lady that would help me out when I'm stuck.
I would recommend this to a friend!
Response from singer.comBy Devon, Customer Care, September 26, 2020
Dear Lucie,
Thanks so much for posting your review! If you ever need help, please let us know. We also have these resources at your disposal, including a free beginner's class. Take care and happy sewing.
Singer Online Library of Sewing Help:
https://www.singer.com/support
Singer YouTube Channel with Videos & Tutorials:
https://www.youtube.com/user/SingerSewingCompany
Free In-Store Beginner's Class Store Locator:
https://www.singer.com/my-class
Accessory Finder:
https://www.singer.com/accessories-finder
Thanks so much for posting your review! If you ever need help, please let us know. We also have these resources at your disposal, including a free beginner's class. Take care and happy sewing.
Singer Online Library of Sewing Help:
https://www.singer.com/support
Singer YouTube Channel with Videos & Tutorials:
https://www.youtube.com/user/SingerSewingCompany
Free In-Store Beginner's Class Store Locator:
https://www.singer.com/my-class
Accessory Finder:
https://www.singer.com/accessories-finder
Written by a customer while visiting singer.com
Customer Rating
1
Used Machine
on September 15, 2023
Posted by: KatKal
from Ontario, Canada
I've been trying to return this machine for 2 weeks. I ordered this for its ease of use and what I received was a used machine. All I wanted was an exchange but I think this is going to be a refund only st this point.
No, I would not recommend this to a friend.
Response from singer.comBy Stacy, Stacy, October 4, 2023
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Customer Rating
4
Speed is too fast
on January 6, 2024
Posted by: Icecreamsprinkles
I got this machine as a gift recently, when I pressed the presser foot to sew the speed is too fast even when i try to press it gently I can't get a continous slow sewing motion. I watched the videos by singer on YouTube for how to set up and get started sewing and I noticed their machine was running much slower and the could do a continuous slow motion. Now my machine sits in a box the corner because it way to fast and I can't get it adjusted please help!!!!!
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
1
Disappointed
on January 5, 2025
Posted by: Tres
Having grown up in Germany, I held Singer in high regard. Their name evoked a sense of quality and reliability, almost synonymous with craftsmanship. So, naturally, I decided to purchase a Singer machine for my family. Imagine my shock—and disappointment—when the machine arrived in a dysfunctional state. It was so poorly constructed that we had no choice but to return it just hours after unboxing it. A brand I had trusted implicitly had failed spectacularly.
Response from singer.comBy Customer Support, January 7, 2025
We are sorry that your new machine was not in the expected condition when it was open. We stand by all our products and strive for the highest quality on each on. If you still have any questions regarding this machine please reach out to our Customer Support Team at 800-474-6437 for personal support.
Written by a customer while visiting singer.com
Customer Rating
2
Good machine but bad bobbin winder
on February 16, 2025
Posted by: Skeavs1
from Ontario, Canada
I got this a few months ago and have started using it very regularly. Once you get the hang of it, the machine works well overall. However, the bobbin winder does not work. I can never wind a bobbin full, I need to stop at about 3 quarters or it will be too loose and get tangled. I’ve watched multiple videos and tried all the tricks and nothing works. Very disappointed as it is a feature that requires use regularly.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, February 18, 2025
We are sorry to hear that your bobbin winder is not working properly on your M3500. We would like to assist you further. Please reach out to our Customer Support Team for more assistance at 800-474-6437.
Written by a customer while visiting singer.com