Mine had issues from the start. I had it 3 weeks & returned.
on May 29, 2018
Posted by: Lynn
from Near Dallas, Texas, USA
Verified Purchase:Yes
From the very start, the Singer Heavy Duty simply would NOT employ & engage the button-holer for me, regardless of fabric attempted, or for my class Instructor, despite over a dozen attempts simulated the exact same as the Husqvarna machines. It had difficulty sewing through layers of fabric. The sewing shop allowed me a full purchase price trade-up to acquire a Husqvarna model. So very glad I did!!! No issues or problems like in this Singer HD model.
Bought this machine as my other machine was too light for a specific project. What a pleasant surprise! Very easy to use and gets the job done. Use the walking foot all the time
I just bought this machine with the intention of using it for school. I have an antique I've used for years but the course required me to update. I did my research and settle on this machine and I soon realized I was wrong. When I got home I read the manual throughly like I would do with any new machine and when I finally started to sew there was a knocking sound in the main housing. I haven't had it out of the box longer than a few hours and there was something wrong with the machine. After I contacted them all i was told was to rethread, try a new needle, or make sure to only use the bobbin meant for the machine. All of which I tried before contacting them - I was than told that if that didn't work to go out and service it. Now, this machine is less than a week out of box and used six times in fear of making it worse - I shouldn't have to service a brand new machine that I've had for less than a week. I'm returning it to the store in the morning - it was suppose to be heavy duty but it proves otherwise. It was a waste of money and I'm disappointed with how the customer care team handled my issue.
While driving home from a class at Joann's Super Store, I had the machine in its case in the trunk of my car. When I opened it up I noticed that the upright spool holder was bent. It broke off so I glued it back on with Super Glue. It seems Ok but I have not really put it to the test. Also have not been able to use the self-threading feature without someone else's help. I am used to my mother's WWII-era machine!