Customer reviews from singer.com
Singer - 4452 Heavy Duty Sewing Machine - Gray
Average customer rating
4.2
(646 Reviews)
Rating breakdown 646 reviews
5 Stars
415
4 Stars
118
3 Stars
28
2 Stars
23
1 Star
62
85%of customers recommend this product.
(
251 out of
297)
Customer Reviews for Singer - 4452 Heavy Duty Sewing Machine - Gray
Posted by: CourtneyL
Verified Purchase:Yes
This machine is wonderful to use and powerful. I started with a Singer Simple and used it for years, the 4452 is so much more stable and powerful. I like that there was a walking foot, and a tool to help the foot move over large seams. Free iron was the cherry on top.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Bonnie R.
from Carlsbad, CA
Verified Purchase:Yes
Very satisfied. Nice purchasing experience. The sewing machine runs like a top!!
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, August 22, 2022
We are sew glad to hear how happy you are. Your satisfaction is what we strive for.
Written by a customer while visiting singer.com
Posted by: Ratcha
from Pomona CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got a good deal with this sewing machine. It run smoothly and not too noisy. Good for beginners to try. Better than buy a cheaper one but get bad experience.
I would recommend this to a friend!
Response from singer.comBy Sherry, Customer Care, August 17, 2022
Thanbk you for the 5 stars and for sharing the photo of your very pretty blouse. We’re happy to hear we hit the mark for you. Your satisfaction is what we strive for.
Written by a customer while visiting singer.com
Posted by: Kay K
from Chicago
Verified Purchase:Yes
the machine did not work when received in the mail/ waiting for return label
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, August 9, 2022
Thank you for contacting us regarding your Singer Heavy Duty model 4452 sewing machine and allowing us the opportunity to provide a positive experience. I am showing one of our representatives is currently assisting you. If you need further assistance, please reply directly to the representative you have been working with.
Written by a customer while visiting singer.com
Customer Rating
1
18 month life + poor support from Singer
on August 5, 2022
Posted by: Kona
from Southern California
Bought my HD4452 in March of 2021. Worked great for a while. This machine has less than 15 hours on it, but quit functioning properly; skipped stitches, birds nest on bottom of stitch, etc. I'm using Singer needles, thread and bobbins. The tension is set properly. The bobbin works as it should, the needle doesn't always pick up the thread. Seems like timing, right? nope, I had to remove the plate to clear the birds nest and observed the "hook". Timing was spot on and picks up the thread without the plate, but mostly won't with the plate back on.
OK, a product may have an issue, it happens, but here's what I discovered:
The warranty only covers "mechanical" for 90 days.
Singers web site shows a repair/warranty center in Southern California "Singer Sewing Center of Orange County", that relocated, dropped Singer from it's name, and no longer sells or advertises warranty services for Singer products.
Singer Customer Care provided this response:
OK, a product may have an issue, it happens, but here's what I discovered:
The warranty only covers "mechanical" for 90 days.
Singers web site shows a repair/warranty center in Southern California "Singer Sewing Center of Orange County", that relocated, dropped Singer from it's name, and no longer sells or advertises warranty services for Singer products.
Singer Customer Care provided this response:
"Robert,
They are a small location and if everyone is with customers or working on machines, they do not get to the phones. Sometimes the voice mail gets full and you will get some unusual recording that it is no longer a working number. The location is still one of our warranty centers. I would encourage you to keep trying. They are closed on Mondays. I am sorry for the inconvenience you have experienced.
You will need to have your purchase receipt and fill out the attached form when taking your machine to be repaired.
Thank you for choosing Singer."
So keep trying a location that moved, dropped Singer from their name, stopped selling or advertising Singer products and services, and sells competitor products, and is too small or busy to help you anyway? Really?
Seems Singer is headed the way of Montgomery Wards, Sears, and a host of other companies no longer in business. Once the standard for sewing, my experience is the stanard of how NOT to provide Customer Care.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, August 6, 2022
I am very sorry to hear that you are having an issue with your Singer sewing machine. Thank you for contacting us and allowing us the opportunity to work with you to resolve your issue. I am showing one of our representatives is currently assisting you. If you need further assistance, please reply directly to the representative you are working with.
Written by a customer while visiting singer.com
Customer Rating
5
Great For Beginners
on July 29, 2022
Posted by: StacyVW
from Pensacola FL
I’m a beginner sewer and I needed a machine that was both easy to use and going to take me through my sewing journey. This machine fits the bill. I chose Singer because my mom always used Singer machines and it’s a name I can trust. Additionally, buying accessories is extremely easy!
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, July 29, 2022
We are happy to hear that you are enjoying your new Singer Heavy Duty model 4452 sewing machine. Thank you so much for taking the time to write your review and share your experience with other shoppers. We greatly appreciate it. If you have additional questions or need assistance, please contact us at: https://www.singer.com/email-us Our Customer Care team is always happy to assist you.
Written by a customer while visiting singer.com
Customer Rating
1
Very disappointing
on June 25, 2022
Posted by: Camshaft700
from Vancouver
Saw the negative reviews but still made purchase. Unfortunately the negative reviews are true.
This HD machine is junk and a total waste of money.
Foot pedal is junk, machine will not sew properly no matter what the adjustment
Should have returned it, selling it because its pointless
This HD machine is junk and a total waste of money.
Foot pedal is junk, machine will not sew properly no matter what the adjustment
Should have returned it, selling it because its pointless
No, I would not recommend this to a friend.
Response from singer.comBy Sherry, Customer Care, June 27, 2022
Your review is very concerning to us and we regret to hear that you are having issues with your Singer Heavy Duty model 4452 sewing machine. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
1
Machine very noisy and tension is alway a problem.
on April 14, 2022
Posted by: Patty12 I c6
from San antonioTx
I was given this machine as a christmas gift. Haven't been able to complete one sewing project since I got this machine. I am a skilled seamstress with 30 + years sewing experience. For a "heavy duty machine" it is very limited. Regrettable purchase.
No, I would not recommend this to a friend.
Response from singer.comBy Sherry, Customer Care, April 14, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your purchase. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com