Customer reviews from singer.com
Singer - 4423 Heavy Duty Sewing Machine - Gray
Average customer rating
3.9
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
177
4 Stars
49
3 Stars
20
2 Stars
17
1 Star
47
71%of customers recommend this product.
(
47 out of
66)
Customer Reviews for Singer - 4423 Heavy Duty Sewing Machine - Gray
Posted by: ThereseF
from Atlanta
Verified Purchase:Yes
I am very disappointed with my purchase. I used the buttonhole attachment only once and now the machine does not work. I need to know what to do now?
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, October 16, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your purchase. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Posted by: Disappointed Sewer
from New York
Verified Purchase:Yes
reverse button does not work. and this is the second machine i've bought that has broken. the first one also stopped going forward after a few months. I'm very unhappy
No, I would not recommend this to a friend.
Response from singer.comBy Courtney, Courtney, October 4, 2023
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Posted by: NimbleThimble
from Ohio
Verified Purchase:Yes
I bought this a month ago. I like the machine but I was hoping Heavy Duty meant it would sew over the thick seam of jeans I have to shorten. After breaking a needle, I just finished sewing it by hand.
Also, it would help very much to have the manual included. It’s much needed, but has been a hassle to try and get one online.
Also, it would help very much to have the manual included. It’s much needed, but has been a hassle to try and get one online.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Posted by: vad
Verified Purchase:Yes
I bought this machine and it showed up broken, the bobbin threader was broken off, the bags containing the other items were open already. Did they send me a previously returned machine?
Response from singer.comBy Customer Support, June 26, 2024
We are sorry to hear your order was not perfect when it arrived. Please reach out to our Consumer Orders team at 800-474-6437 for further assistance.
Written by a customer while visiting singer.com
Posted by: JP
Verified Purchase:Yes
The feed dog and bobbin winder broke after just a few days of extremely limited use
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, June 24, 2025
We are so sorry to hear that your Singer HD 4423 did not meet your expectations. We would love to assist you further. Please reach out to us at Customer Support 1-800-474-6437.
Written by a customer while visiting singer.com
Customer Rating
1
Not a reliable machine
on January 22, 2026
Posted by: KSB
from Eden NY
Cheaply made, cannot get tension correct, bottom thread bunches no matter what I do. Can't afford a service call that costs more than machine. My last electronic Singer did everything and lasted 30+ years
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Customer Rating
1
Poorly made
on February 9, 2026
Posted by: Eman Resu
from Canada
Straight out of the box, the shaft where needle is inserted was misaligned, even with the dial set to the right the needle was not perpendicular. Lifting the presser foot, the lifter tab hit the housing when raised to get extra height. I took off the cover and the lifter mechanism also hits a screw holding in the upper thread guide.
I tried a dozen different needles, bought brand new high quality thread, changed bobbins, different fabrics, settings, and still couldn't get a consistent nice stitch. I couldn't sew at night it would wake up my toddler way down the hall door closed it was so clunky and loud.
I tried a dozen different needles, bought brand new high quality thread, changed bobbins, different fabrics, settings, and still couldn't get a consistent nice stitch. I couldn't sew at night it would wake up my toddler way down the hall door closed it was so clunky and loud.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Customer Rating
1
Would not recommend
on March 1, 2026
Posted by: Horrible
Got this as a gift and it is horrible. Thread breaks every time I use it. Had it to 2 repair shops and no one can fix it.
Response from singer.comBy Customer Support, April 29, 2026
We are sad to hear that you didn’t have the best experience with your recent purchase of the Singer Heavy Duty 4423. Your satisfaction is what we strive for, and we would love the chance to hear how we can improve. Please reach out at your convenience at https://www.singer.com/Contact-Us to help us understand how we can better serve you in the future.
Written by a customer while visiting singer.com