Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Average customer rating
3.8
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
30
4 Stars
13
3 Stars
3
2 Stars
6
1 Star
9
82%of customers recommend this product.
(
28 out of
34)
Customer Reviews for Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Customer Rating
1
NOT GOOD AT ALL
on June 10, 2025
Posted by: Phone dETAILS
horrible was not a good phone. IT DIDNT CHARGE NOR SHOWED WHO WAS CALLING
Response from motorola.comBy Mitch, Motorola Customer Care, June 11, 2025
We're sorry to hear about your experience. We understand how frustrating it must be when your phone doesn’t charge or display caller information properly. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply. Tell us more about it so we can further assist you there. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Security is awesome
on May 28, 2025
Posted by: K h 80
from Alma Arkansas
My uncle had Qualcomm in Fort Smith and I've been playing with Motorola phone since I was like eight I didn't know you weren't supposed to have them a 1995 and a pager until 2,000 or something I was kind of crazy I got mine to 95 and then we got a tower
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, May 31, 2025
Thank you so much for sharing your story with us. It’s always great to hear from someone who’s been connected to Motorola for so many years!
It sounds like you’ve had quite the tech journey, from early Motorola phones to pagers back in 1995, and even being part of getting a tower set up! That’s a fascinating piece of personal history, and we truly appreciate your loyalty and passion for technology over the years. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en
It sounds like you’ve had quite the tech journey, from early Motorola phones to pagers back in 1995, and even being part of getting a tower set up! That’s a fascinating piece of personal history, and we truly appreciate your loyalty and passion for technology over the years. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en
Written by a customer while visiting motorola.com
Customer Rating
3
Good for a phone only...
on April 7, 2025
Posted by: Ptownneal
Had this 2 years and it still does not function as it did when I first bought it. Several automatic/forced updates have caused basic functions to stop working. Good thing I only use at as phone and nothing else.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2025
Hi Ptownneal, We're sorry to hear that your experience with the device hasn't lived up to expectations over time. Software updates are designed to enhance performance and security, so it's concerning to hear that they’ve impacted basic functionality. We’d love the opportunity to look into this further and help improve your experience. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
1980s called, they want their phone back.
on December 26, 2025
Posted by: PhilG
Junk. Low price isn't worth the frustration. Good phone for kids to destroy.
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi PhilG, We’re sorry to hear about your frustrating experience. We want to understand what’s happening with your phone so we can help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Apparently Easy to Hack
on October 26, 2025
Posted by: warr3
I bought this phone after deliberately destroying my iPhone 14 Pro Max, which was compromised to the highest degree. I don't know how it happened but it did. Then I got this phone, much cheaper in case I incurred the same problems with it. Within two days of getting the phone, it was almost immediately compromised just as badly if not worse than my iPhone. I can't stand this phone and would like to smash it to smithereens, but I can't do that. I need a phone, but I need a SECURE and PRIVATE phone that isn't vulnerable to any infiltration- be it wifi, Bluetooth, direct contact, gps, or any other means of hacking a phone. I am extremely frustrated and disgusted with this product.
Response from motorola.comBy Mitch, Motorola Customer Care, October 28, 2025
Hi Warr3, We’re sorry to hear you’re dealing with this. That sounds extremely upsetting. It’s uncommon for a phone itself to be compromised; more often, a specific account or app has been affected. We would like to help you with this matter. Please check the email that we have sent you, and we'll be assisting you from there.
Written by a customer while visiting motorola.com