Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Average customer rating
3.8
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
28
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
25 out of
31)
Customer Reviews for Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Customer Rating
2
Poor Battery
on March 26, 2024
Posted by: Robert ¹111111111
from Georgia
This isn't my first Motorola cell phone but it has to have the absolute worst battery of any cell phone I have ever owned. It can take up tp 18 hours to charge if I let the battery charge level get below 50%. The battery life is mich worse than even that of cell phones 10 years ago.
Yes, this is supposed to be a brand new 2024 model not used or refurbished.
Yes, I'm using the same charger(s) and cable(s) that I am using on 2 other Moto G phones.
What's going on with this 2024 model?
Yes, this is supposed to be a brand new 2024 model not used or refurbished.
Yes, I'm using the same charger(s) and cable(s) that I am using on 2 other Moto G phones.
What's going on with this 2024 model?
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 26, 2024
Hi Robert, We're sorry to hear about the battery concern you're experiencing with your new Motorola phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Solid except for charging issues.
on March 13, 2024
Posted by: Cavs
from NC
It will only charge up when it's off. Even ordered a new charger that was supposed to be compatible with phone and it doesn't charge it either except when off. Phone did not come with charger, they usually do.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 13, 2024
Hi Cavs, Thank you for sharing your feedback on the phone. It's great to hear that you find it solid overall. However, we're sorry to hear about the charging concern you've been experiencing. We'd like this to be checked. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
AWESOME!!!
on May 8, 2024
Posted by: Icedhoonigan
from Colorado springs, CO
I had the Samsung Galaxy a32 for almost a year but it was the PITS! I'd have to restart it up to four times a day, it wouldn't send simple text and phone calls would drop all the time. It was time for a new phone for real! I watched Jerry rig everything durability test on this phone and it excited me (not going to lie!) Had this phone for about a month and I can't say enough good things about it - it does everything I need it to! Phone calls are crystal clear, text and pictures send quickly. Battery life is great for all day use- I can't say anything bad about it I am very happy with my purchase. I used to have the Google pixel 2A and 5; over time they slowly died. This has the same format unlike Samsung and is very easy to use! Could not be happier, thank you guys so much for making a phone for the masses at an affordable price!!!!! The only thing I will say and it's not a flaw but I do miss the wide-angle lens with the Samsung. But still light years happier. I do take lots of photos of the kids and friends and it works great every time.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 9, 2024
Hi Icedhoonigan, We're thrilled to hear about your positive experience with our phone! It's fantastic to know that it's been a significant improvement over your previous device, especially in terms of reliability with calls and messaging, as well as battery life. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
bad phone
on March 20, 2025
Posted by: andrew bass
doesnt work with 4 or 5 G only will work on wifi and it has alot of junk commericals pop on all the time, wish i bought a differnt one
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2025
Hi Andrew, We’re sorry to hear that you’re having trouble with your phone. We stand by our phones and we'd like to look into this deeper. Kindly check the email that we have sent and we'll be there to assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Extremely impressed over Samsung
on May 3, 2025
Posted by: Ecksmn
Extremely impressed by the sharp screen battery life and amazing photo taking. Love the classic Moto features like chop flashlight and twist camera quick actions.
Response from motorola.comBy Mitch, Motorola Customer Care, May 5, 2025
Hi Ecksmn, We're so glad to hear you're enjoying the sharp display, long-lasting battery, and photo quality, and that classic Moto gestures like the chop for flashlight and twist for the camera are making your experience even better. It’s awesome to know we’ve made a strong impression. Welcome to the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Moto g 2024
on March 19, 2024
Posted by: Audrey
from New York
Works good, charges with a turbo charger,that don't come with it. But it is only 4g.
Freeze's up on some games.
Freeze's up on some games.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 19, 2024
Thank you for purchasing this phone and for sharing your feedback, Audrey. We're glad that you gave us 4 stars. As we stand behind our products, we would like to have the opportunity to investigate your freezing concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Moto g play 2024 review
on March 14, 2024
Posted by: RaccoonTech
from California
This phone completely blowed my mind and was awesome and will keep it in a safe place always I did a review talking more on youtube YT: RaccoonTech
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 15, 2024
Wow, that's amazing to hear, RaccoonTech. It's always a fantastic feeling when a phone exceeds expectations! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch
Written by a customer while visiting motorola.com
Customer Rating
5
It is a really good phone. It is so fast.
on June 21, 2025
Posted by: Lilholy92
I have bought this phone I like it it is so fast and the speakers sound pretty decent maybe needs a little more bass. The other thing I don’t like about it is it isn’t wirelessly charging. And the screen type. I was hoping it would have a gorilla glass victus. The processor is good for its price. I am so sorry for being negative. Thank u and god bless you Motorola.
Ps. I wish I was waterproof
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2025
Thank you for your kind words and thoughtful feedback, Lilholy92. We're so glad to hear you're enjoying the speed, performance, and sound quality. Your suggestions about wireless charging, screen protection, and water resistance are appreciated. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com