Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Average customer rating
3.8
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
30
4 Stars
13
3 Stars
3
2 Stars
6
1 Star
9
82%of customers recommend this product.
(
28 out of
34)
Customer Reviews for Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Customer Rating
4
I think it's a good phone
on December 26, 2024
Posted by: Just don't call me late
I can't seem to get it to work
I can't find a low cost plan for the phone
I can't find a low cost plan for the phone
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 30, 2024
Thank you for sharing your thoughts! We're glad you think it’s a good phone, but we’re sorry to hear you’re having trouble getting it to work and finding a low-cost plan. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Price Great Phone!
on March 2, 2025
Posted by: KingdomKid
from Eureka Springs, AR.
Bought this for my 12 yr old daughter who drops phones almost as much as she loses them. We're very happy with the phone's performance as well as battery life. The price is unbeatable and has updated since purchasing to Android 14. I've taught my kids to take the initiative in maintaining their device's performance by manually clearing cache for all apps, disabling unwanted apps, force stopping an app after exiting it, closing tabs in browser and to turn off "allow background data usage" in every app possible. With that said, if users would commit to that type of manual maintenance daily & not just for this phone in particular but for all devices; there wouldn't be many complaints then for a great budget phone such as this one. I'd like to thank Motorola for keeping prices low and for keeping quality high. Taking responsibility for maintaining the performance of any device is something users should be doing but most do not. I feel some of the complaints in these reviews were made by those who do not take part in helping their tech run optimally. LOVE THE PRICE, LOVE THE PHONE! Thanks again Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 6, 2025
Thank you for your thoughtful feedback, KingdomKid. We're so glad to hear that your daughter is enjoying the phone and that it’s meeting your expectations in performance and battery life. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Has slowed down; takes more time to complete tasks
on March 29, 2025
Posted by: Nocole
from Saint Petersburg, Fl
I started using this phone about a month ago. It started out amazing...everything worked wonderfully, but now it's starting to go slow.
When I going to search bar sometimes it takes up to 30 seconds for the text bar to come up in order for me to type something in. It is quite frustrating when I'm in a hurry and I can't get my phone to work the way that it is supposed to.
When I going to search bar sometimes it takes up to 30 seconds for the text bar to come up in order for me to type something in. It is quite frustrating when I'm in a hurry and I can't get my phone to work the way that it is supposed to.
Other than the slowness everything else seems to be working nicely and operates a very similarly to a Samsung.
Response from motorola.comBy Mitch, Motorola Customer Care, April 1, 2025
Hi Nocole, We’re sorry to hear that your phone has slowed down, and we understand how frustrating this can be. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great durability!
on April 23, 2025
Posted by: KP18
I bought this a few months ago and it's a game changer, making texting and navigation super easy and fast.
Response from motorola.comBy Carlos, Motorola Customer Care, April 25, 2025
That's awesome to hear! We're glad the phone has made such a positive impact on your daily tasks like texting and navigation. It’s always great when a device enhances convenience and speed. Thanks for the great feedback! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great
on June 5, 2025
Posted by: Armando06
Super nice super slick long lasting battery lifetime
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Thank you for your awesome review, Armando06. We’re glad to hear you’re loving the sleek design and long-lasting battery life of your Motorola device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good good good good cheap!!
on July 28, 2025
Posted by: BigZ101
Good phone....good photos....good battery....good cell reception...very inexpensive for everyday use
BigZ
...
Response from motorola.comBy Carlos, Motorola Customer Care, July 29, 2025
Hi BigZ101, Thank you for sharing your experience! We're happy to hear that you're satisfied with the phone's performance, camera quality, battery life, and reception. It's great to know it's meeting your needs while remaining affordable for daily use. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent 4G Phone!
on August 15, 2025
Posted by: Emy :)
Love to Moto G Play 2024! Fast multitasking, easy to use, works on every USA network, excellent spare phone alongside my G Power 2022. Perfect to have for keeping work and personal life seperated. Been buying Moto phones for 11 years and still love them. Thank you for another great and affordable phone!
Response from motorola.comBy Mitch, Motorola Customer Care, August 15, 2025
Hi Emy :), Thank you so much for your continued support! It sounds like your Moto G Play 2024 is hitting all the right notes for you—speedy multitasking, network versatility, and keeping your work and personal life organized. It means a great deal to us that you've come back for more, and we're glad it continues to meet your expectations. Enjoy and thanks again for being a loyal customer! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Crap!
on March 25, 2025
Posted by: Curt985
I do not like it! Too many reasons to go through why I do not. It would be easier to say why I like it!
Response from motorola.comBy Carlos, Motorola Customer Care, March 28, 2025
We're sorry to hear that you're not satisfied with your device. We always strive to provide the best experience for our users, and we’d love to understand your concerns. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com