Customer reviews from motorola.com
Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Average customer rating
3.8
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
28
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
25 out of
31)
Customer Reviews for Motorola - Refurbished Excellent - moto g play 2024 64GB (Unlocked) - Sapphire Blue
Customer Rating
3
Has slowed down; takes more time to complete tasks
on March 29, 2025
Posted by: Nocole
from Saint Petersburg, Fl
I started using this phone about a month ago. It started out amazing...everything worked wonderfully, but now it's starting to go slow.
When I going to search bar sometimes it takes up to 30 seconds for the text bar to come up in order for me to type something in. It is quite frustrating when I'm in a hurry and I can't get my phone to work the way that it is supposed to.
When I going to search bar sometimes it takes up to 30 seconds for the text bar to come up in order for me to type something in. It is quite frustrating when I'm in a hurry and I can't get my phone to work the way that it is supposed to.
Other than the slowness everything else seems to be working nicely and operates a very similarly to a Samsung.
Response from motorola.comBy Mitch, Motorola Customer Care, April 1, 2025
Hi Nocole, We’re sorry to hear that your phone has slowed down, and we understand how frustrating this can be. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great durability!
on April 23, 2025
Posted by: KP18
I bought this a few months ago and it's a game changer, making texting and navigation super easy and fast.
Response from motorola.comBy Carlos, Motorola Customer Care, April 25, 2025
That's awesome to hear! We're glad the phone has made such a positive impact on your daily tasks like texting and navigation. It’s always great when a device enhances convenience and speed. Thanks for the great feedback! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great
on June 5, 2025
Posted by: Armando06
Super nice super slick long lasting battery lifetime
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Thank you for your awesome review, Armando06. We’re glad to hear you’re loving the sleek design and long-lasting battery life of your Motorola device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on July 23, 2025
Posted by: Zeke
from Neosho MO
Love this phone! It couldn't have been easier to switch phones. My new phone did all the work. The speed, memory and battery life make this my go-to phone. Very happy with my purchase.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 23, 2025
Thank you for the wonderful review, Zeke. We're thrilled to hear that switching to your new phone was smooth and effortless and that you're loving the speed, memory, and battery life. We're so glad it's become your go-to device. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good good good good cheap!!
on July 28, 2025
Posted by: BigZ101
Good phone....good photos....good battery....good cell reception...very inexpensive for everyday use
BigZ
...
Response from motorola.comBy Carlos, Motorola Customer Care, July 29, 2025
Hi BigZ101, Thank you for sharing your experience! We're happy to hear that you're satisfied with the phone's performance, camera quality, battery life, and reception. It's great to know it's meeting your needs while remaining affordable for daily use. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en
Written by a customer while visiting motorola.com
Customer Rating
4
on August 13, 2025
Posted by: Max1
from Sacramento, California
I bought this phone a month ago and so far it's great except for I'm having trouble connecting to the car for hands free driving.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi Max1, We’re glad to hear you’re enjoying your phone, and we’re sorry to hear you’re having trouble connecting to your car for hands-free driving. As we stand behind our products, we're glad to investigate and get this concern sorted. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent 4G Phone!
on August 15, 2025
Posted by: Emy :)
Love to Moto G Play 2024! Fast multitasking, easy to use, works on every USA network, excellent spare phone alongside my G Power 2022. Perfect to have for keeping work and personal life seperated. Been buying Moto phones for 11 years and still love them. Thank you for another great and affordable phone!
Response from motorola.comBy Mitch, Motorola Customer Care, August 15, 2025
Hi Emy :), Thank you so much for your continued support! It sounds like your Moto G Play 2024 is hitting all the right notes for you—speedy multitasking, network versatility, and keeping your work and personal life organized. It means a great deal to us that you've come back for more, and we're glad it continues to meet your expectations. Enjoy and thanks again for being a loyal customer! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good enough for what I need
on September 24, 2024
Posted by: FrankE
from Kansas
Since I retired I have not needed the best of the best. This phone fits the bill. The weakest is the camera in my opinion. Everything else is pretty darn good. The speed is fine. 64GB of space is good enough for me. The sound is decent. All in all for my needs, this has been a great phone for the price.
Response from motorola.comBy Mitch, Motorola Customer Care, September 24, 2024
Thank you for your feedback, FrankE. We’re glad to hear that our phone fits your needs well, especially since retirement. It’s great that you find the speed and storage sufficient. We understand the camera is an important feature, and we’re always working to improve our devices. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com