Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Jesse C
from Land O Lakes Fl
Expertise:Intermediate
Verified Purchase:Yes
This was a good upgrade I had a galaxy book 2 360 and a S9 Ultra Tablet so I decide to combine the 2 and upgrade to this computer. So far I am happy with my purchase no issue that I’ve encountered.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This machine is a beast
on July 28, 2025
Posted by: SamsungWarrior
[This review was collected as part of a promotion.] This laptop can handle any job. I use it for school and work. The integrated Galaxy AI feature helps with just about anything. From touching up photos to giving ideas to weekly menu. So it's the limit. Compact, light and super easy to function. I love this laptop!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is perct for school
on July 30, 2025
Posted by: Love2dhop
[This review was collected as part of a promotion.] I use mine for school and I would really love my own
Value
5
Written by a customer while visiting Samsung US
Posted by: Jaytee
Verified Purchase:Yes
The screen on this laptop is fantastic. If I had one complaint it would be that the touchpad is too large . It interferes with typing and is too far away from the keyboard
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
CAN'T LIVE WITHOUT IT
on August 24, 2025
Posted by: Velocity216
[This review was collected as part of a promotion.] The Galaxy Book5 Pro 360 has become my everyday essential. I use it for both work and school and I honestly cannot live without it. The screen is bright and beautiful, the battery lasts all day, and I love that it flips into a tablet for taking notes or watching lectures. It is powerful enough to handle everything I need while staying slim and easy to carry, and the quick charging keeps me going without stress. It is literally my best purchase ever! Coming from the Flex2 is such a huge change! Worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wife's Happy, Touch, Paddish, Pencil - whoohooo
on September 3, 2025
Posted by: downtheroad
Verified Purchase:Yes
Great laptop if you are looking for a touch and paddish capability. Drawing pencil is nice. Something I got for my wife who likes these options. Fit the bill !
Written by a customer while visiting Samsung US
Posted by: keem
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
great screen and keyboard Samsung apps are amazing however battery life okay compare to similar in its class however fan noise and heat was not acceptable especially this is a pro version of a laptop.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, September 25, 2025
Good day Keem, Thank you for finding time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We're happy to hear that you've been enjoying the features and hardware of your Galaxy Book5 Pro 360 so far. It's normal for the fan to get louder if the PC is working hard, and it should quiet down when your task is complete. Gaming and video rendering are notorious for pushing a computer as well. If the fan is running hard during normal use, there's a few things that can be done. Check out, "Samsung PC cooling fan noise" to help resolve what you have described to be experiencing with your fan noise. If you would like any further assistance afterward, please do not hesitate to contact Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Samsung PC cooling fan noise
https://www.samsung.com/us/support/troubleshoot/TSG10001430/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Samsung PC cooling fan noise
https://www.samsung.com/us/support/troubleshoot/TSG10001430/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US
Posted by: Stephen
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Amazing tablet packed with features. I have only 1 complaint. Thr. Battery only charges to 89% i turn it off and use the included charger and nothing. Other than that I would still recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US