Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Nick
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
excellent laptop overall, Great graphics, slim, Pen is extremely sensitive and great for drawing or editing. keyboard pressing feel smooth and battery life is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
A beautiful--but fragile--laptop
on December 25, 2025
Posted by: SystemIntegrity
Expertise:Expert
I bought this laptop because it was one of the first with the Lunar Lake processor. It was my first Samsung laptop and probably my last. While I was aware of the screen cracking issues, I chalked that up to possible early production batches and not something inherent in the design.
However, the screen durability issues with this laptop are very real. Do not let the spec sheet fool you: while Samsung uses Corning Gorilla Glass, it ultimately doesn't matter. The laptop’s ultra-thin design—especially on the 16" lid—comes at a steep price. The lid lacks the structural rigidity to support the glass. Physics wins here; the frame flexes, and the screen is prone to cracking despite the premium materials.
If you still insist on buying this machine, you must factor in the cost of Samsung Care+. Samsung will refuse to repair these stress cracks under standard warranty, and the out-of-pocket repair cost is almost as much as a new laptop. I cannot stress this enough: without Care+, you are on your own.
Another major shortcoming is the Samsung app ecosystem hype. If you want to take full or even partial advantage, you need to have the apps run in the background, which takes a major hit on battery life. Even then, the apps feel half-baked. For example, if you want to use the AI abilities in Samsung Gallery, you are actually running a mirrored instance of your phone's app, not a native Windows process. You cannot even sync your photos or albums properly between your phone and laptop.
Other disappointments for a "Pro" laptop include a finicky fingerprint reader, the absence of a Num Lock indicator, and marginal palm rejection on the oversized touchpad which leads to constant accidental clicks.
Verdict: As a lifelong Samsung phone user (Samsung Galaxy S), I wanted to love this. Yes, the screen is beautiful and lives up to the hype. However, I am disappointed in their flagship laptop. My advice? Skip this model. Look for a brand that primarily focuses on computers, where the competitive focus is on durability and loyalty rather than just making the thinnest laptop possible.
Features
5
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hey there SystemIntegrity,
Thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we continue to make improvements on the functionality and durability of our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like to share additional feedback with us or if you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support. We're always here to assist you in any way that we can! Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we continue to make improvements on the functionality and durability of our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like to share additional feedback with us or if you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support. We're always here to assist you in any way that we can! Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best in the laptop market
on September 15, 2025
Posted by: AndroBo95
[This review was collected as part of a promotion.] I am very satisfied with Samsung Technology, especially when you have everything in one ecosystem, it is very convenient, I have a Samsung TV, an Ultra watch, a 24 Ultra phone and now I have purchased a Galaxy Book 5 Pro 360, I am satisfied with your gadgets, keep it up
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a Great Laptop
on February 11, 2025
Posted by: SG1485
[This review was collected as part of a promotion.] The Samsung Galaxy Book 5 Pro 360 is a versatile 2-in-1 laptop that offers a lot of promise. Let's break it down:
Pros:
Sleek and Lightweight: The design is sleek, and the laptop is lightweight, making it perfect for carrying around.
Vibrant Display: The 16-inch AMOLED display with a 120Hz refresh rate is stunning, delivering rich colors and smooth visuals.
Flexible 2-in-1 Design: The 360-degree hinge allows for various usage modes, whether you need a laptop, tablet, or something in between.
Comfortable Keyboard: The full-sized keyboard is comfortable for typing and great for productivity tasks.
Cons:
Battery Life: While it’s supposed to last long, the battery life could be better. Heavy users might find themselves needing to charge more often.
Software Bugs: Certain software aspects feel a bit buggy and unpolished, which can be frustrating during critical tasks.
Price: It’s on the pricier side, which might be a concern for budget-conscious buyers.
Overall, the Galaxy Book 5 Pro 360 has a lot going for it with its sleek design, vibrant display, and versatile functionality. However, the battery life and software issues might be something to consider before making a purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It is a great laptop with a plenty of features
on July 28, 2025
Posted by: Lakshitha98
[This review was collected as part of a promotion.] I love my galaxy book 5 pro 360 laptop, since I can use it as both a laptop and a tablet. It comes with an excellent display with touch screen features and a free stylus as well. It's easy to connect with my S25 ultra and quickshare my files between the devices. It comes with a good Ram and better graphics which never let you down in any condition.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Laconia NH
Expertise:Expert
Verified Purchase:Yes
Absolute tank of a laptop. Got it for college and I couldn't ask for anything more. Super fast and responsive, battery seems to just go on forever even when running heavier applications or multitasking. Screen and speakers are very sharp and responsive. And the last thing I'm gonna mention, I love the property I/O. Thunderbolt 4, USB A, HDMI, headphone jack, even a micro SD card slot!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Stuart
from Beaver Dam, Wisconsin
Expertise:Beginner
Verified Purchase:Yes
I am loving my new Book 5 Pro 360. It has everything I need and want in a laptop and I look forward to having it for a while. The conversion from laptop to tablet is my favorite part.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This product is so versatile
on March 18, 2025
Posted by: Moonkeyman37
[This review was collected as part of a promotion.] The Book5 pro 360 is extremely good and an all round laptop for think like school, work and even gaming. The connectivity across the system is smooth so it's seamless actions across apps is smooth and amazing. For the price however I would still expect more. Something like haptic feedback for the mouse pad, the screen being at least 4k and the keyboard being easier to click would be better, some small thing would really make it 100x better. Some people complain about having 16 GB of RAM isn't enough, but at the same time, for it not being advertised as a gaming laptop, it's enough to still be able touse properly. Other than small little things to fix, the Book5 Pro 36p is still an amazing laptop. I'm able to take notes with the S pen and since it basically turns into a laptop, it makes it way easier to take notes. Other Samsung products makes this laptop better as well with being able to transfer things a lot faster especially needed for school. Overall this laptop is very well rounded for all things anyone wants to do like school, work and gaming.
Value
5
Written by a customer while visiting Samsung US