Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Galaxy Book 5 Pro 360
on March 30, 2026
Posted by: Hobner
[This review was collected as part of a promotion.] My new Galaxy Book is absolutely amazing! It's very high quality, and it is the perfect size. It's lightweight, and yet it still has a heft to it that makes it feel like it's worth the price. The screen is absolutely amazing! Streaming videos are so crisp and clear, and the speed at which it processes tasks is amazing! I've used Galaxy AI a few times, and I really see how it is a game changer. The keyboard is very nice, and having the numeric keypad is an added bonus. I also love the fingerprint reader to unlock the computer. I haven't used the touchscreen very much, but it does seem to be responsive. I've used the S Pen a little bit, and while I wish there was somewhere to store it like on my Galaxy Ultra phone, it is nice that it has a magnet in it to keep it in place. I also am currently looking at Samsung SD Cards to expand my storage. It has the ability to add a MicroSD Card, and I'm thinking of encrypting one and using it for secure file storage that is never removed. Overall, I really enjoy using my new Galaxy Book everyday. I had the original Galaxy Book Pro, and I used it until it literally died on me after about 6 years, and it was a great computer the whole time I had it. So I expect great things out of this one. Who knows, when I'm ordering my next one, they'll be on Galaxy Book 10! Haha!
Also, if you purchase this computer, try not to let the battery completely die on you.
Value
5
Written by a customer while visiting Samsung US
Posted by: Shubham
from Pennsylvania, PA
Verified Purchase:Yes
Honestly, this laptop is a disappointment. Even after upgrading to an Intel Core Ultra 7 and more RAM, it still lags on basic university websites like Canvas. It’s not even a month old, and it already feels unreliable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, April 7, 2026
Good day Shubham,
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we continue to improve our product line to best suit the needs of our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Feel free to contact Samsung Support afterward if you have any questions for us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we continue to improve our product line to best suit the needs of our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Feel free to contact Samsung Support afterward if you have any questions for us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer for travel - love tablet mode
on April 6, 2026
Posted by: Milo13
[This review was collected as part of a promotion.] I have had the Book 2 Pro 360 since it was new, marking my first switch from Toshibas and Asus laptops. I loved the flexibility of the tablet mode (which my last Asus had, but with a lot more weight). It's very easy to travel with, has plenty of battery life, and a great feel. The screen is fantastic for work, editing photos and videos, and watching movies.
After my Book2 suffered a cracked screen from a rough trip I was reimbursed a good part of the cost from a Samsung warranty and a while later decided to put that toward the Book 5. I missed the fun colors available for the Book2, since it made it easier to pick mine out in a crowd, but the fast performance more than makes up for any disappointment. I am sold on Samsung computers now and imagine my next will be a Samsung too. The interoperability with my phone and tablet is also a plus.
I haven't had much time to check out Galaxy AI functions yet, but am so pleased with how they work on my phone I expect to love it here too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing experience
on May 12, 2026
Posted by: WakandaNamesThis
[This review was collected as part of a promotion.] Amazing laptop. Great screen, decent performance, solid build. Features such as file sharing, Galaxy AI, and camera share are very useful. Only complaint would be raw power of the device for the price.
Value
4
Written by a customer while visiting Samsung US