Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: K Cisneros
from CDMX, Mexico
Verified Purchase:Yes
Everything has been working as expected so far and its a beautiful laptop, hope my experience stays positive
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: DannyG
Verified Purchase:Yes
sharp, light, precise and powerful. need a better solution for not losing the pen
Written by a customer while visiting Samsung US
Posted by: Rich
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
This is a fantastic laptop. I had the Pro 4 360 and bought an additional Pro 5 360. I love being part of the Samsung eco-universe, with all devices connected. I think I like it better than the 4. The touchscreen is great; I love the huge touchpad!!!. I wish Samsung 360 came with either more RAM or an upgradeable RAM, but it doesn't.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California, CA
Verified Purchase:Yes
Amazing laptop. As usual coming form samsung. Grate product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nikki
from St. Louis, Mo
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love everything about it! Still figuring it all out, but you can never go wrong with Samsung! I've always been a Samsung fan!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: bigbburrows
from Chicago IL
Expertise:Intermediate
Verified Purchase:Yes
Laptop good but very surprised to see that it doesn't support facial recognition and the finger print is not working well either after reseting it a few times it still fails a lot ofm the time
Features
4
Written by a customer while visiting Samsung US
Posted by: Ted D
from Hartland, MI
Expertise:Intermediate
Verified Purchase:Yes
Awesome dual purpose laptop. Haven't used much of the tablet features yet. The only downside is that it doesn't run games too well. Battery life is great. Slim and light weight with a large, beautiful screen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good price, extremely inconsistent and glitchy.
on March 6, 2026
Posted by: jerjer97
from Las Vegas
Expertise:Intermediate
Came out of the box extremely glitchy and inconsistent. Buttons are not working when pressed, very weird setup with Windows and Samsung. Samsung apps are very inconsistent on the device. Random settings activate when restarting the system, like the mouse cursor is huge and covering the screen, or different keystrokes pressed are not responding. Maybe it is a bad unit, but I am over having a new issue everyday. As I am typing this now, I am having issues with typing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, March 9, 2026
Hello Jerjer97,
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a faithful Samsung customer. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a faithful Samsung customer. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US