Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Great perfomanc & speed, service
on June 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] 삼성 노트북를 사용하다 갤럭시 북으로 교체함
터치스크린에 가볍고,튼튼한 갤럭시북..
지속적인 업데이트와 고성능 기능에 만족함
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most modern style 😎 and forward advance technolog
on June 30, 2025
Posted by: Olimac27
[This review was collected as part of a promotion.] The IA on samsung it's amazing 👏 🤩 can I use for multiple works and they due for me and my work more easy-to-use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top notch in the business
on July 7, 2025
Posted by: Prezidan
[This review was collected as part of a promotion.] This product has been a phenomenal deal. I've tried it and I would recommend it to others. Thanks for blessing us with this system.
Value
5
Written by a customer while visiting Samsung US
Posted by: Whiskey Tango
Verified Purchase:Yes
THIS is the most amazing laptop ive ever used, i will confess im a luddite when it comes to technology but this device has made me feel as if im par w/ Elon Musk!
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on April 27, 2026
Posted by: Nishal
[This review was collected as part of a promotion.] This product has a nice performance but sometimes I feel lag issues and the screen is just awesome and the seamless connection is great
Value
4
Written by a customer while visiting Samsung US
Posted by: John
Expertise:Intermediate
Verified Purchase:Yes
I love the computer but WIFI has been dropping lately. It maybe a software glitch but not sure yet. Need more time to see what's causing the drops.
Response from Samsung USBy R&R Team, February 20, 2025
Hello John,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Written by a customer while visiting Samsung US
Customer Rating
5
It has great quality
on April 6, 2025
Posted by: Antjuan
[This review was collected as part of a promotion.] I love the product I has amazing features and proforma the best
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Aloha Antjuan,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. We're thrilled to hear that you've been enjoying the amazing features and unsurpassed performance of your Galaxy Book5 Pro 360. Do not hesitate to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. We're thrilled to hear that you've been enjoying the amazing features and unsurpassed performance of your Galaxy Book5 Pro 360. Do not hesitate to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Lorena
from Los Banos ca
Expertise:Intermediate
Verified Purchase:Yes
Best quality image. Highly recommended to be used.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Salutations Lorena,
Thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to improve the design and functionality of our product line. It's so wonderful to hear how impressed you've been with your purchase. We're happy to hear that you're enjoying the unsurpassed quality and would recommend the Galaxy Book5 Pro 360 to others! If you would like to share any other feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to improve the design and functionality of our product line. It's so wonderful to hear how impressed you've been with your purchase. We're happy to hear that you're enjoying the unsurpassed quality and would recommend the Galaxy Book5 Pro 360 to others! If you would like to share any other feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US