Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
4
Overall Good but could be better.
on February 4, 2026
Posted by: CalvinC
Expertise:Intermediate
Overall im happy wiht this device. There are some build quality defects but nothing that stopping the computer from working. I use this for schoola nd so lighter gaming. it handles Forza Horizon 5 every will even on high graphics. The OLED screen wiht native 120hrz is amazing fro just about anything. I do wish i could option this with the 32 gigs of ram but so far I haven't needed more than 16. Havign the option to flip the screen into tablet mode is nice to have. I do wish the Spen it came wiht was bluetooth. The pen is just kinda usless and the magnets to hold it arnt the strongest so it gets lost regularly. I got mine on sale but for that price I would have expected the build quality to be better. But what this thing packs inside makes up for most of it. After writting this is see that they now offer 32gigs of ram for the por 360. kinda annoyed at that, dont see why couldn't offer that from the beggining.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Please make 14 inch also available
on January 7, 2025
Posted by: RaghavSocial
Expertise:Intermediate
It is definitely a great device. It is slim enough to carry around. However, if you are able to make 14 inch Galaxy edge, why can't you make a 14 inch version of this device as well? Other brands have both 14 inch and 16 inch variants of the same kind of 2 in 1 laptop. The S-Pen experience is unparalleled and I'd like to see a 14 inch version as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Good day RaghavSocial,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. We're so happy to hear that you have been enjoying the features, functionality, and design of your Galaxy Book5 Pro 360. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. We're so happy to hear that you have been enjoying the features, functionality, and design of your Galaxy Book5 Pro 360. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
I can't wait to try this
on June 21, 2025
Posted by: King860
[This review was collected as part of a promotion.] I can't wait to try this computer out OMG SO SO SO EXCITED AS A MILITARY PERSON THIS IS WHAT I need....
Value
5
Written by a customer while visiting Samsung US
Posted by: austin c
from norton, ks
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Book5 Pro 360 has turned out to be exactly the kind of do‑everything laptop I was hoping for: thin, premium, incredibly versatile, and surprisingly powerful for how light it is. From the first time I picked it up, the combination of the sturdy metal build and the gorgeous 16‑inch 3K Dynamic AMOLED touchscreen made it feel more like a high‑end creative workstation than a typical everyday notebook.
Design and display
The design is slim, solid, and feels genuinely premium in daily use, with the 360‑degree hinge letting me flip between laptop, tent, and tablet modes without any wobble or flex. The 16‑inch 2880 x 1800 AMOLED display is easily my favorite part: colors look rich, blacks are inky, and the 120 Hz refresh rate makes scrolling, drawing, and even just moving windows feel incredibly smooth. The anti‑reflective coating is a real quality‑of‑life upgrade, because I can comfortably use it in bright rooms and near windows where other glossy laptops usually struggle.
Performance and Battery life
For everyday productivity, the Intel Core Ultra processor and Intel Arc graphics handle my workload without breaking a sweat, whether I’m juggling dozens of browser tabs, office apps, or light creative work. Multitasking feels snappy and responsive, and the laptop stays relatively quiet and cool even during heavier sessions, which makes it easy to use on the couch or in a coffee shop. Battery life has been a standout: this machine is built to go many hours away from an outlet, which matches independent testing that shows very long video and productivity runtimes on this model.
2‑in‑1 experience and S Pen
The 2‑in‑1 form factor feels thoughtfully implemented rather than gimmicky, and I actually use tablet mode more than I expected for reading, note‑taking, and media. The included S Pen is accurate and responsive, with good palm rejection, so handwriting, annotating PDFs, and quick sketches feel natural and smooth. Having pen support built in, without needing to buy anything extra, makes this laptop especially useful for students, professionals, and anyone who likes to think on a digital canvas.
Audio, connectivity, and everyday use
The quad‑speaker system with Dolby Atmos delivers clear, immersive sound that’s more than good enough for streaming, video calls, and casual media without reaching for headphones. I also appreciate the thoughtful port selection: dual Thunderbolt 4, HDMI 2.1, USB‑A, and a headphone jack give me the flexibility to plug into external monitors, storage, or peripherals without living in dongle world.[1] Features like the fingerprint reader for Windows Hello and modern Wi‑Fi 7 support round out the experience and make it feel like a truly next‑generation Windows machine.
Overall impression
Overall, the Galaxy Book5 Pro 360 feels like a carefully balanced blend of performance, battery life, and portability, wrapped in a sleek 2‑in‑1 design that genuinely adds value instead of just checking a box. If someone is looking for a premium Windows laptop that can comfortably handle productivity, content creation, and entertainment while also doubling as a large tablet with an excellent pen experience, this is exactly the kind of device I'd recommend.
Design and display
The design is slim, solid, and feels genuinely premium in daily use, with the 360‑degree hinge letting me flip between laptop, tent, and tablet modes without any wobble or flex. The 16‑inch 2880 x 1800 AMOLED display is easily my favorite part: colors look rich, blacks are inky, and the 120 Hz refresh rate makes scrolling, drawing, and even just moving windows feel incredibly smooth. The anti‑reflective coating is a real quality‑of‑life upgrade, because I can comfortably use it in bright rooms and near windows where other glossy laptops usually struggle.
Performance and Battery life
For everyday productivity, the Intel Core Ultra processor and Intel Arc graphics handle my workload without breaking a sweat, whether I’m juggling dozens of browser tabs, office apps, or light creative work. Multitasking feels snappy and responsive, and the laptop stays relatively quiet and cool even during heavier sessions, which makes it easy to use on the couch or in a coffee shop. Battery life has been a standout: this machine is built to go many hours away from an outlet, which matches independent testing that shows very long video and productivity runtimes on this model.
2‑in‑1 experience and S Pen
The 2‑in‑1 form factor feels thoughtfully implemented rather than gimmicky, and I actually use tablet mode more than I expected for reading, note‑taking, and media. The included S Pen is accurate and responsive, with good palm rejection, so handwriting, annotating PDFs, and quick sketches feel natural and smooth. Having pen support built in, without needing to buy anything extra, makes this laptop especially useful for students, professionals, and anyone who likes to think on a digital canvas.
Audio, connectivity, and everyday use
The quad‑speaker system with Dolby Atmos delivers clear, immersive sound that’s more than good enough for streaming, video calls, and casual media without reaching for headphones. I also appreciate the thoughtful port selection: dual Thunderbolt 4, HDMI 2.1, USB‑A, and a headphone jack give me the flexibility to plug into external monitors, storage, or peripherals without living in dongle world.[1] Features like the fingerprint reader for Windows Hello and modern Wi‑Fi 7 support round out the experience and make it feel like a truly next‑generation Windows machine.
Overall impression
Overall, the Galaxy Book5 Pro 360 feels like a carefully balanced blend of performance, battery life, and portability, wrapped in a sleek 2‑in‑1 design that genuinely adds value instead of just checking a box. If someone is looking for a premium Windows laptop that can comfortably handle productivity, content creation, and entertainment while also doubling as a large tablet with an excellent pen experience, this is exactly the kind of device I'd recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Screen wobbles and flexes.
on October 11, 2024
Posted by: Horace
Screen looks like it wobbles and flexes. Not safe looking?
Response from Samsung USBy Social Commerce, October 14, 2024
Hello Horace, thank you for your feedback on your Samsung Galaxy Book5 Pro 360. We understand wanting to feel confident in the durability and security of your device. We have provided a link to the Samsung Support Team if you would like to ensure your device is operating as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great product I recommend.
on October 24, 2024
Posted by: Mocho2chop
[This review was collected as part of a promotion.] I sing AI because I can perfect any photograph I want
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a unbeatable samsung products
on August 17, 2025
Posted by: Loveusamsung
[This review was collected as part of a promotion.] Review of the Galaxy S24
My whole family uses same phone.
I've been a Samsung user for years, but the Galaxy S24 has truly elevated my daily routine. The most impressive new feature is the integration of Galaxy AI, which has made my device feel more like a personal assistant and less like a standard smartphone.
For work and school, features like Transcript Assist and Note Assist are a game-changer. I can record a lecture or meeting, and Galaxy AI will not only transcribe it with remarkable accuracy but also provide a summary of the key points. This saves me hours of re-listening and note-taking. The Chat Assist feature has also been incredibly useful for crafting professional emails or quickly adjusting the tone of a text message. It's like having a writing coach right in my keyboard.
In my personal life, I use the device constantly for everything from streaming movies and shows on the stunning Dynamic AMOLED 2X display to capturing incredible photos. The enhanced camera system, combined with Galaxy AI's Generative Edit feature, has given me a new level of creative control. I can easily move or remove objects from a photo, and the AI seamlessly fills in the background, making it look like the original shot. It's a feature that's both fun and incredibly powerful.
I also enjoy mobile gaming on the S24. The powerful processor and smooth refresh rate make for a fantastic experience, whether I'm playing a high-graphic game or a simple puzzle. The Circle to Search is awsome.
My whole family uses same phone.
I've been a Samsung user for years, but the Galaxy S24 has truly elevated my daily routine. The most impressive new feature is the integration of Galaxy AI, which has made my device feel more like a personal assistant and less like a standard smartphone.
For work and school, features like Transcript Assist and Note Assist are a game-changer. I can record a lecture or meeting, and Galaxy AI will not only transcribe it with remarkable accuracy but also provide a summary of the key points. This saves me hours of re-listening and note-taking. The Chat Assist feature has also been incredibly useful for crafting professional emails or quickly adjusting the tone of a text message. It's like having a writing coach right in my keyboard.
In my personal life, I use the device constantly for everything from streaming movies and shows on the stunning Dynamic AMOLED 2X display to capturing incredible photos. The enhanced camera system, combined with Galaxy AI's Generative Edit feature, has given me a new level of creative control. I can easily move or remove objects from a photo, and the AI seamlessly fills in the background, making it look like the original shot. It's a feature that's both fun and incredibly powerful.
I also enjoy mobile gaming on the S24. The powerful processor and smooth refresh rate make for a fantastic experience, whether I'm playing a high-graphic game or a simple puzzle. The Circle to Search is awsome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on November 20, 2025
Posted by: Muffin89
[This review was collected as part of a promotion.] I love how resourceful galaxy Ai is and how this computer is so easy to learn and use. I also l I very how fast streaming games, movies, and videos are.
Value
5
Written by a customer while visiting Samsung US