Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Great display
on January 10, 2025
Posted by: JohnnySamsung
from Cleveland, OH
Expertise:Intermediate
I received the product about a week ago. I am impressed with the overall quality of the product. My absolute favorite thing is the display. This display blows me away. It is crystal clear, and the color is unbelievable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer
on February 10, 2025
Posted by: adriangcrew
[This review was collected as part of a promotion.] Great computer, easy to operate and super fast, even for my kids to do homework, easy to carry and fast charging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products very easy to use
on June 12, 2025
Posted by: Stantana
[This review was collected as part of a promotion.] I use the Samsung for work and leisure, I enjoy the product and been using Samsung for years, I don't use the AI much because I'm still use to the simplicity of the products already, so I don't need anymore convincing because I was sold on the brand years ago.
Value
5
Response from Samsung USBy R&R Team, June 13, 2025
Hello there Stantana,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Boston, MA
Expertise:Intermediate
Verified Purchase:Yes
I have only had this for two weeks and I constantly get errors in my web browser stating that it is low on memory. It just doesn't make sense.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Posted by: Cameron
from Las Vegas
Verified Purchase:Yes
Great Specs, Terrible battery. Performance is great but the batter is drained within two hours or so when using heavier software.
I would recommend this to a friend!
Performance
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use!
on April 13, 2026
Posted by: LoveGalaxyAI
[This review was collected as part of a promotion.] The Galaxy AI features make it so much easier to use my laptop and quicker to get assignments done
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The weightless magician
on October 28, 2024
Posted by: Happy2Hopp
[This review was collected as part of a promotion.] The Samsung Galaxy Book 5 Pro 360 impresses with its sleek, weightless design and robust functionality, making it a standout among 2-in-1 laptops. Weighing just under 1.4 kg and featuring an ultra-thin profile, it’s incredibly portable, ideal for those who need a powerful yet light device on the go. Its 360-degree hinge adds versatility, allowing it to seamlessly switch between laptop and tablet modes, while the sturdy build ensures durability without adding bulk. This makes the Book 5 Pro 360 as easy to carry as it is to use.
AI-enhanced features bring a new level of intelligence to this device. Samsung’s AI-based Noise Canceling in video calls isolates your voice by filtering out background sounds, ensuring clear, professional communication. Battery optimization learns your usage patterns and adjusts power consumption accordingly, giving you longer battery life for uninterrupted work or entertainment. For creatives, Samsung’s AI-driven S Pen enhancements offer improved handwriting recognition and precision, making it feel almost like using a real pen.
Compatibility is a highlight, as the Galaxy Book 5 Pro 360 seamlessly integrates with other Samsung devices. Samsung's ecosystem lets you use your Galaxy phone as a secondary screen, sync files effortlessly, or answer texts from your laptop. For multitaskers, the device’s compatibility with Galaxy Buds and SmartThings further enhances productivity. In all, this laptop delivers top-notch design, intelligent AI features, and e
Value
5
Written by a customer while visiting Samsung US
Posted by: POOO
from TN
Expertise:Intermediate
Verified Purchase:Yes
The system is constantly cutting on and off. When I move the laptop it cuts off. Not worth the money. Need to send back
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hey,
Thank you for finding the time out of your day to share your experience with using your Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also try restoring your PC to an earlier time when it worked better. And if all else fails, you can reset your PC back to out-of-the-box status (although you can keep your documents and files). Please take a moment to review, "Samsung PC turns on, but doesn't start or boot into Windows" to help resolve what you've described to be experiencing with your Galaxy Book5 Pro 360. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC turns on, but doesn't start or boot into Windows
https://www.samsung.com/us/support/troubleshoot/TSG10003194/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the time out of your day to share your experience with using your Samsung Galaxy Book5 Pro 360. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC won't boot up properly and Windows is not functioning, there are a few things you can try to resolve the issue. Start off by trying to boot into Safe Mode. If successful, you can identify and remove or fix the problem preventing you from booting normally, like uninstalling a new driver or program that's causing the issue. You can also try restoring your PC to an earlier time when it worked better. And if all else fails, you can reset your PC back to out-of-the-box status (although you can keep your documents and files). Please take a moment to review, "Samsung PC turns on, but doesn't start or boot into Windows" to help resolve what you've described to be experiencing with your Galaxy Book5 Pro 360. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung PC turns on, but doesn't start or boot into Windows
https://www.samsung.com/us/support/troubleshoot/TSG10003194/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US