Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Pretty and Sleek
on October 11, 2024
Posted by: Kelli
from Corpus Christi, TX
Expertise:Intermediate
Recently got it this week. The design is very sleek and thin, comparable to my 24 ultra in a phone case, that is how thin it is! The screen is durable and is not flexible. The rotation from laptop to tablet is very smooth. I enjoy the ability to split windows smoothly. The pen does not insert but it has a spot on the outside that it sticks to by a magnet. Operationally, I have no issues with lag. Connectivity works great. Screen quality is beautiful. The camera quality is as expected of a laptop, and looks good in a well lit room. I use a 8k webcam anyways so it doesn't really matter to me, but if you were to use it be in a brighter room or turn up your laptop brightness. Charging is usb c and very fast, battery life is about 9-10 hours. No issues with overheating while working on multiple things at once. It has not felt hot whether in laptop mode or tablet mode
the cooling system has been up to par. Honestly, you get what you pay for with this one. Very versatile. It also has fingerprint scanner on it! I have been enjoying this laptop for my schoolwork as well as comically large tablet gaming. Treat your laptop with care, otherwise you should search for cases and sleeves prior to purchase. 🫶🏽
the cooling system has been up to par. Honestly, you get what you pay for with this one. Very versatile. It also has fingerprint scanner on it! I have been enjoying this laptop for my schoolwork as well as comically large tablet gaming. Treat your laptop with care, otherwise you should search for cases and sleeves prior to purchase. 🫶🏽
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jorge
Verified Purchase:Yes
Ok laptop but I preferred my old Galaxy pro. First thing is the Galaxy5 pro 360 is crazy HEAVY. I also will probably never use the 360 function. It leaves the keyboard exposed and every time I try to flip the screen I hit buttons and mess things up. Would be much better if there was a cover for the keyboard or something. The pen only attaches to the back of the screen using a weak magnet, there is no reasonable or secure way to attach the S pen. I find the touch screen to be weak. I use a Panasonic tough book at work and the screen is far superior for signing forms, my galaxy5 pro 360 touch screen works less than half the time when trying to sign something, my Galaxy phone works great for this. The only pro I have noticed over my original Galaxy book pro is the AI button on the keyboard.
Response from Samsung USBy R&R Team, July 11, 2025
Hello Jorge,
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The keyboard on the Galaxy Book5 Pro 360 automatically locks when it's folded into tablet mode, preventing any accidental input by ensuring that only the touchscreen is active. Please make sure you're placing the S Pen on the designated charging area on the back of your device as misalignment can prevent the S Pen from attaching and charging properly. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The keyboard on the Galaxy Book5 Pro 360 automatically locks when it's folded into tablet mode, preventing any accidental input by ensuring that only the touchscreen is active. Please make sure you're placing the S Pen on the designated charging area on the back of your device as misalignment can prevent the S Pen from attaching and charging properly. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Lacey
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
I love this new laptop. I am able to use my screen extender that I have as well as my phone and have 3 extra screens with the battery power to do so. When I am not using my extra screens the battery lasts all day. I am able to take my laptop with me to school and work on it without the charger for an entire work shift. I like the quick share as well. The sound and anti glare for when I'm using my laptop outside is also great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Amazing
on January 3, 2025
Posted by: Long Time Samsung User
from Baltimore, Maryland
Expertise:Expert
TLDR: Generally, I am disappointed to say the laptop is not amazing.
I had a version of this from a few generations ago and it doesn't feel like nearly the upgrade that it is on paper. It works fine once settings are changed to high performance, but certainly nothing to write home about. The Samsung software is buggy and often doesn't work correctly and something feels off about the track pad. Also, Samsung Notes AI features are not present on the galaxy book version of the software. Add this to the fact that you can't use Samsung Notes on a desktop anymore, and it leaves me questioning if it's worth continued investment in the Samsung ecosystem. If you can live without Samsung Notes, the answer is probably no. Unfortunately there doesn't seem to be a good cross platform option other than Samsung Notes, for now...
Pros: The screen is beautiful and writing/note taking is wonderful. The laptop is probably worth it on sale, but I wouldn't advocate for paying full price.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, January 7, 2025
Hi there Long Time Samsung User,
Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book5 Pro 360, however, we need more information regarding what may be occurring with your device before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like assistance with troubleshooting your device or if you would like to share additional feedback with us. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book5 Pro 360, however, we need more information regarding what may be occurring with your device before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like assistance with troubleshooting your device or if you would like to share additional feedback with us. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
This is the sign you're looking for
on August 24, 2025
Posted by: Tyler
Expertise:Beginner
After having the Samsung Galaxy Book5 Pro 360, I gambled with the reviews and pulled the plug on this device. After using this laptop for almost 4 weeks, I can say that I find this laptop helpful for on the go activities. I got the Galaxy Tab s10+ for quick school work which is amazing if you need to type up a quick essay or discussion. The Galaxy Book5 pro 360 comes in handy if you need the extra freedom units to get work done. With the AMOLED technology in the screen, you can easily see the screen and not have to worry about anything blurry. One downside is the amount of ports given on the device and the absence of an ethernet port. I would've gone without the hdmi port as using my Galaxy Tab s10+ gets the job done quicker than needing to carry a cable I probably don't need to carry everywhere. For the wifi 7, as long as your in a good line of sight with an access point or the router itself you will get speeds so fast, your gamer sibling will wish to have at home on ethernet. In terms of the cpu, it is equivalent to the Intel Core I7 11th gen processor. The cpu gives you enough freedom units to do practically anything. I don't know much about Intel's arc graphics cards yet to know if it is any good for gaming but it is pretty dang good for watching shows and movies from. In terms of AI, I could've gone without at as I don't use copilot or bixby anyways. If you have more than 1 Samsung device with bixby enabled, I wish you luck because the bixby you want to talk to won't listen well and the device across the room with bixby will hear you loud and clear. Moving on to battery life, if you watch anything you can probably see about 10 hours of battery life before needing to plug in. I will suggest you enable the battery protection in the Samsung settings to get the full extent of the battery. This will help you down the road in about 5 to 7 years when it comes time to replace the battery. I have yet to replace the battery as it is nearly 4 weeks old. Protecting your battery early on will extend its life.
If you are doubting the Galaxy Book5 Pro 360 and aren't sure you want to take the gamble on it, this is your sign to take the chance. Much like the Galaxy Tab s10+ I find myself using the Galaxy Book5 Pro 360 at least twice a day sometimes 3 or 4 times. If you have a Samsung device that has an s pen, trust me you will find yourself using the s pen on this device as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dani B Hope
Verified Purchase:Yes
Love it! It’s a sexy fast and does everything that is expected for a computer.
Written by a customer while visiting Samsung US
Customer Rating
5
Couldn't Be Happier.
on February 27, 2025
Posted by: Momma101619
from Flat Top WV
Expertise:Expert
I know we've had 360 and touch technology for a while now however this is the first I've had the privilege to own. It has been a fantastic tool for everything I do. No lag or delayed buttons screen is just beautiful. The s pen is super responsive and handles well. Works amazing for using cricut software. I was even impressed with the speaker quality over my previous Samsung computer. I get about 10-15 hours of continuous use (that's including making word documents, running cricut, research, videos, and playing games) if it was just research and word documents battery would absolutely go farther! I even had to place an order for a second one because my husband fell in love with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Bunmi Owolabi
from Omaha, NE
Expertise:Intermediate
Verified Purchase:Yes
It is a good PC... it does have some bugs like the auto-rotate fails once in a while, the S-pen menu is laggy when the button is pushed and the actions too, the battery doesn't last as long as predicted.
Windows spotlight for the lockscreen doesn't work at all and other lockscreen options.
Windows spotlight for the lockscreen doesn't work at all and other lockscreen options.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US