Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 14" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
The Best 2 in 1 Computer I Have Ever Had
on March 19, 2026
Posted by: Ramlue1228
[This review was collected as part of a promotion.] 5 Reasons Why:
1. GALAXY AI on a Computer! I never had a computer with built-in AI capabilities. I never thought I needed one until I have one. The Galaxy AI is a very helpful tool from searching through editing to creating anything. This does not only make things easier but smarter!
2. Crazy Battery Life. On an average work and home usage, I would always charge my previous computers at least twice a day everyday. Sometimes, when I'm teaching, I would have to plug it in to make sure it stays charged. But now that I have Galaxy Book5 Pro, I never have to charge everyday. I can have all my work done and will still have enough to watch a movie at night and it I would often still have about 40-50% of battery. I now usually charge it at least once every 2-3 days.
3. Tablet Option. Since this is a 2 in 1 Laptop/Tablet computer, the option to use just the screen is a first time experience for me, and I am loving it. The option to use just the screen whenever I am presenting and I do not need the keyboard is very useful to me!
4. S-pen Capability. Editing anything using my computer has never been this easier and efficient at the same time. Photo and document editing has never been this good. I can easily screenshot and edit anything I want on the screen. This is is very useful.
5. Seamless Connection. As a teacher, I use my laptop everyday: document processing, presentation. The best part is the quick and seamless connection to my Samsung TV in my classroom.
1. GALAXY AI on a Computer! I never had a computer with built-in AI capabilities. I never thought I needed one until I have one. The Galaxy AI is a very helpful tool from searching through editing to creating anything. This does not only make things easier but smarter!
2. Crazy Battery Life. On an average work and home usage, I would always charge my previous computers at least twice a day everyday. Sometimes, when I'm teaching, I would have to plug it in to make sure it stays charged. But now that I have Galaxy Book5 Pro, I never have to charge everyday. I can have all my work done and will still have enough to watch a movie at night and it I would often still have about 40-50% of battery. I now usually charge it at least once every 2-3 days.
3. Tablet Option. Since this is a 2 in 1 Laptop/Tablet computer, the option to use just the screen is a first time experience for me, and I am loving it. The option to use just the screen whenever I am presenting and I do not need the keyboard is very useful to me!
4. S-pen Capability. Editing anything using my computer has never been this easier and efficient at the same time. Photo and document editing has never been this good. I can easily screenshot and edit anything I want on the screen. This is is very useful.
5. Seamless Connection. As a teacher, I use my laptop everyday: document processing, presentation. The best part is the quick and seamless connection to my Samsung TV in my classroom.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great display but not strong enough
on March 28, 2026
Posted by: Uday
Good performance, great display and battery but not strong and durable, I took a very nice care of it I bought a strong bag to keep it secure and I never experienced sudden falls or through but still for some reason the screen started cracking, this is my 5th month of using it and the screen has cracks may not strong enough.
Response from Samsung USBy R&R Team, March 30, 2026
Hello Uday,
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thanks for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also standing by to assist you with any repair needs you may have. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thanks for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
I love this thing
on March 30, 2026
Posted by: Electrichillbilly
[This review was collected as part of a promotion.] I love how it integrates my whole ecosystem and galaxy AI. Has plenty of power on a slim frame, battery life is good for a day of work, it charges super fast , I give it a 10 out of 10. I'm even abke to play some video games which I did not expect to be able to do so well on a laptop like this
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Laptop
on April 8, 2026
Posted by: Akinso05
[This review was collected as part of a promotion.] I use my laptop for both work and home. It allows me to seamlessly transition between the two. It is pretty fast and modular. The foldable feature allows me transition to a tablet mode and I can draw with the pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile Power in a Premium Design
on April 9, 2026
Posted by: Mikeonmars
[This review was collected as part of a promotion.] The Galaxy Book5 Pro 360 has been a strong addition to my daily workflow, especially because of its flexibility and performance. The 2-in-1 design makes it easy to switch between laptop and tablet modes, which is useful for both productivity and entertainment. The build quality feels solid and lightweight, making it convenient to carry around.
The display is one of the best features, with sharp visuals and vibrant colors that make everything look crisp, whether I’m working on documents or watching videos. Performance has been smooth when handling multiple tasks at once, and it keeps up well with everyday use.
Galaxy AI adds a helpful layer of functionality by streamlining tasks and making the overall experience feel more efficient. The battery life holds up well throughout the day, which is important for staying productive without interruptions.
Overall, the Galaxy Book5 Pro 360 offers a great balance of portability, performance, and smart features, making it a dependable choice for both work and personal use.
The display is one of the best features, with sharp visuals and vibrant colors that make everything look crisp, whether I’m working on documents or watching videos. Performance has been smooth when handling multiple tasks at once, and it keeps up well with everyday use.
Galaxy AI adds a helpful layer of functionality by streamlining tasks and making the overall experience feel more efficient. The battery life holds up well throughout the day, which is important for staying productive without interruptions.
Overall, the Galaxy Book5 Pro 360 offers a great balance of portability, performance, and smart features, making it a dependable choice for both work and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Laptop I've Ever Owned
on April 13, 2026
Posted by: D26075fox
[This review was collected as part of a promotion.] I ordered the computer, Galaxy Pro5 360, about 5 months ago. I absolutely love it. The graphics are spectacular. Definitely worth the price I paid. 10/10 Highly Recommend!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This laptop is simply amazing.
on April 16, 2026
Posted by: LoveSamsungproducts
[This review was collected as part of a promotion.] I am so excited about my Laptop. Still trying to understand Samsung AI
Value
5
Response from Samsung USBy R&R Team, April 16, 2026
Hi there LoveSamsungproducts,
Thank you for your wonderful feedback regarding your experience using the Samsung Galaxy Book5 Pro 360. We're ecstatic that we've met your expectations. Galaxy AI on your Galaxy Book5 Pro 360 is a suite of intelligent, on-device and cloud-based features powered by a 40+ TOPS NPU (Intel Core Ultra Series 2) that enhances productivity and creativity. It enables tools like AI Select (circle-to-search), photo remastering, and deep Samsung phone integration. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for your wonderful feedback regarding your experience using the Samsung Galaxy Book5 Pro 360. We're ecstatic that we've met your expectations. Galaxy AI on your Galaxy Book5 Pro 360 is a suite of intelligent, on-device and cloud-based features powered by a 40+ TOPS NPU (Intel Core Ultra Series 2) that enhances productivity and creativity. It enables tools like AI Select (circle-to-search), photo remastering, and deep Samsung phone integration. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Very great display loving a lot
on April 16, 2026
Posted by: Samsungloverforareason
[This review was collected as part of a promotion.] I watch movies, do some work its an alrounder for everything its slim and stylish, galaxy AI works so perfect happy with nearby devices and storage share easy to connect with other galaxy devices so nice to have and work on the service is also good, great response and on time service
Value
5
Written by a customer while visiting Samsung US