Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - Black
Average customer rating
4.5
(1,819 Reviews)
Rating breakdown 1,819 reviews
5 Stars
1,218
4 Stars
430
3 Stars
113
2 Stars
19
1 Star
39
94%of customers recommend this product.
(
1,531 out of
1,634)
Customer Reviews for Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - Black
Customer Rating
1
Hard to Adjust
on March 13, 2023
Posted by: Brian
from Pagosa Springs, Co
[This review was collected as part of a promotion.] I've had this for 6 weeks. It has been extremely hard to adjust the temperatures. When it came, we plugged it in and waited 24 hours to put any food in it - left the controls at factory settings. After 2 days, 2 cans of soda in the fridge froze and exploded. Adjusted controls per the owner's manual. Everything in the freezer thawed. Had to throw it away. It has been 5 days with no adjustments - seems to be working well. This has been very hard to adjust and very frustrating
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 15, 2023
Thank you for sharing your insights with us, Brian. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/642034iPr or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 281544.
We’re looking forward to hearing from you.
Kristin S
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting whirlpool.com
Customer Rating
1
A disappointment
on March 4, 2023
Posted by: Clark
from NC
[This review was collected as part of a promotion.] Can’t regulate the temperature readily. The freezer will not get cold enough to keep ice cream frozen and the temperature fluctuates. Ice cream is always very soft. It’s also very noisy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 8, 2023
Thank you for sharing your insights with us, Clark. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 272513.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Runs well, but strong outgassing of coatings
on March 4, 2023
Posted by: PeggyG
from Ohio
[This review was collected as part of a promotion.] The refrigerator works well, but has put off a strong out-gassing smell of the plastic or coatings of the insides of both the refrigerator and freezer areas, which has given me continual headaches. After having it a month, airing it out, and washing the insides with backing soda, this is finally dissipating and not bothering me as much.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2023
Thank you for sharing your insights with us, PeggyG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 272413.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect extra fridge
on March 4, 2023
Posted by: BobM
from Niagara Falls NY
[This review was collected as part of a promotion.] I bought a month ago and it’s very nice for the price. It has glass pull out shelves. You can add ice maker
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Adequate for our needs in the garage
on March 4, 2023
Posted by: DanG
from Florida
[This review was collected as part of a promotion.] I was dissappointed that I had to have a service call under warranty so soon, with the freezer icing up. I can understand a part needing replacement as that can happen, but this problem was because of a seal separation around the door and was cosmetically fixed by the tech. using clear silicone to stop the air leak. Not so sure if this is a permanent cure, but it seems to be more like putting a band aid on the problem and I'm considering the re-opening of this claim to ask for a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good basic unit
on March 1, 2023
Posted by: DealFinder
from Colorado
[This review was collected as part of a promotion.] Bought this4 months ago for use in an office. No frills is what we needed and it meets expectations. Thought it might be years before I started to hear the weird murmuring sounds when the unit is in 'active' mode, but they're audible already; though not a deal breaker in a work environment
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Just right
on February 28, 2023
Posted by: Drew
from VA
[This review was collected as part of a promotion.] Bought month ago to save food while awaiting parts for our main refrigerator.
Attempted to install with no success. Once installed no water was pushed to system. Removed and returned.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Basement Refrigerator
on February 26, 2023
Posted by: Doris66
from Detroit,MI
[This review was collected as part of a promotion.] This is the perfect size for our basement. Operating wonderfully
Written by a customer while visiting whirlpool.com