Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - Black
Average customer rating
4.5
(1,819 Reviews)
Rating breakdown 1,819 reviews
5 Stars
1,218
4 Stars
430
3 Stars
113
2 Stars
19
1 Star
39
94%of customers recommend this product.
(
1,531 out of
1,634)
Customer Reviews for Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - Black
Customer Rating
4
on December 29, 2025
Posted by: rich
from maine
[This review was collected as part of a promotion.] freezer does not stay as cold as setting. Ice cream is soft, and the fridge part is too cold
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrid
on December 18, 2025
Posted by: Kh58
[This review was collected as part of a promotion.] Garbage! Light switch fell apart for no reason! No front grill plate even though I was promised it would be here by Nov 4th. Makes a whirling sound. This unit is 2 months old.
Our last whirlpool refidgerator was 20+ years old never an issue.
Response from whirlpool.comBy Branded Team, Consumer Care, December 19, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 881726
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fulfilling a Need
on December 16, 2025
Posted by: DBJPA
from Omaha, NE
[This review was collected as part of a promotion.] This is a replacement refrigerator as my compressor went out on my other one.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Efficient and quiet.
on December 12, 2025
Posted by: chassinger
[This review was collected as part of a promotion.] I bought this a couple of months ago and it's working flawlessly. It's much quieter than my previous refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 10, 2025
Posted by: junior
from Hot Springs Village AR 71909
[This review was collected as part of a promotion.] This refrigerator will give extra space to store perishables which require refrigeration to extend shelf life.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It is perfect for our needs
on December 7, 2025
Posted by: Caroljean63
[This review was collected as part of a promotion.] Our old refrigerator was replaced with a new Whirlpool refrigerator. We are very happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
It suits our needs
on December 2, 2025
Posted by: Jackie
from Blossvale ny
[This review was collected as part of a promotion.] I bought this for our church. Its really a perfect size.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on November 22, 2025
Posted by: Bob 94
from Haines City, Florida
[This review was collected as part of a promotion.] Replaced old refrigerator due to condition of old appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com