Customer reviews from whirlpool.com
Whirlpool - 14.3 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
4.5
(1,728 Reviews)
Rating breakdown 1,728 reviews
5 Stars
1,160
4 Stars
410
3 Stars
105
2 Stars
18
1 Star
35
94%of customers recommend this product.
(
1,491 out of
1,589)
Customer Reviews for Whirlpool - 14.3 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
1
very noisy,
on May 24, 2023
Posted by: disappointed
from MA
[This review was collected as part of a promotion.] I would not recommend this refrigerator to anyone.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 26, 2023
Thank you for sharing your insights with us, disappointed. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 330316.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
size
on July 28, 2023
Posted by: Judy
from Waynesboro, Virginia
[This review was collected as part of a promotion.] Refrigeration failed within 7 months. Warranty service promised next day after I called. Repair service called saying they couldn't handle the service for another 5 days - no refrigeration in 92 degree days.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 31, 2023
Thank you for sharing your insights with us, Judy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 363509.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Will not go to 0 degrees. 10 degrees is as cold as
on August 29, 2023
Posted by: None
from Grand Rapids Mi
[This review was collected as part of a promotion.] NOT happy with this unit at all First freezer door seal was faulty. Got that fixed but freezer will not go lower than 10degrees. I’ve cream is soft so are fudge bars. Main box is too cold. Fruit freezes lower shelf
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2023
Thank you for sharing your insights with us, None. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 382721.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broke after 2 years
on August 30, 2023
Posted by: Laryr
2 Years and it already doesn't work. Wish they made these better.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 8, 2023
Thank you for sharing your insights with us, Laryr. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 384666.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
HAS NOT BEEN WORKING WELL!
on September 28, 2023
Posted by: Cornerstone
from Edinburg
[This review was collected as part of a promotion.] I SET UP AN APPPOINTMENT FOR SOMEONE TO COME IN AND SERVICE IT AND NO ONE SHOWED UP!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 28, 2023
Thank you for sharing your insights with us, Cornerstone. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 403306.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice second refrigerator
on April 1, 2024
Posted by: John P.
[This review was collected as part of a promotion.] Bought this as a second refrigerator and am very pleased. Turned control knob one setting colder and moved know in freezer to max and it is keeping ice frozen in the freezer, and water cold in the refrigerator. Refrigerator fluctuates from 8 degrees when the compressor is off to 0 or -2 when running. Plenty of room and shelves, not very noisy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 29, 2024
Posted by: Very satisfied customer
from N. Wildwood N.j. 08260
[This review was collected as part of a promotion.] A crisper drawer was bad. Called for two days. Could not get a live person! Chat help wasn't much help. In order to replace drawer i need to send a copy of my receipt and send it to the email address. I don't have access to a computer right now and asked for an address to mail the receipt and was told I can't do it by mail.How do I get the drawers?? The phone recording was a ZERO. Before I could say my phone number was told try again.SECOND TIME I was disconnected. Called 3 times each day for three days. Same results. Live person would have solved this minor problem in minutes. THREE DAYS. and I don't know how I'm going to get the crispers.VERY AGGRAVATING
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Buy
on March 4, 2019
Posted by: Rilene
from Eagle Point, OR
Gender:Female
[This review was collected as part of a promotion.] Cost effective, energy saving and nice and cold inside. Great delivery and set up too.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com