Customer reviews from whirlpool.com
Whirlpool - 14.3 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
4.5
(1,728 Reviews)
Rating breakdown 1,728 reviews
5 Stars
1,160
4 Stars
410
3 Stars
105
2 Stars
18
1 Star
35
94%of customers recommend this product.
(
1,491 out of
1,589)
Customer Reviews for Whirlpool - 14.3 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
2
Very disappointed
on January 2, 2024
Posted by: JimA
from Orange County California
Bought this refrigerator in March 2022. In February 2023, shortly before the warranty expired, we started having problems with it. Ice was building up in the freezer. Turns out the seal/liner had failed. Shortly after that happened we had ice build up on the top shelve in the refrigerator. Whirlpool repairman came out and fixed both issues. Fortunately, it was covered under our 1 year warranty.
Now, less than a year later, we are experiencing the exact same problems. Of course, it is no longer on warranty.
Was told when I bought this frig by the salmon that it is hit and miss. I was hoping for the best. Well seems like we had a miss. I would not recommend buying this refrigerator based on our experience. The same issues occurred less than two years apart. We ended up spending a lot of money for a refrigerator that lasted less than 2 years.
Now, less than a year later, we are experiencing the exact same problems. Of course, it is no longer on warranty.
Was told when I bought this frig by the salmon that it is hit and miss. I was hoping for the best. Well seems like we had a miss. I would not recommend buying this refrigerator based on our experience. The same issues occurred less than two years apart. We ended up spending a lot of money for a refrigerator that lasted less than 2 years.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 4, 2024
Thank you for sharing your insights with us, JimA. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 459912.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Sturdy refrigerator that works well.
on January 6, 2024
Posted by: Parkarky
[This review was collected as part of a promotion.] I ended up buying a new fridge in a rush because my old one was dying right before Thanksgiving. The new whirlpool fridge doesn't have any bells or whistles, but it is a good basic refrigerator that is working and keeping things cold which is good. However, getting the temperature to regulate as well as my old one is a bit of a challenge. I find that things in the fridge compartment tend to freeze while things in the freezer tend to take longer to freeze than they did in my old fridge. I also lost space and things like the deli drawer and one door shelf, because I had to downsize a little because most of the new fridges tend to be considerably larger than the space I have for the fridge.
Having said all that, the new whirlpool fridge is a sturdy unit that, with a little creative thought and some added organizers, is working well. It is quiet, and the shelves are good and solid. It would be nice if the temperature regulation was easier to figure out and control but having a fridge that keeps things cold is good. On the whole I am happy with the new fridge, and it is nice not to have to worry about the old fridge dying and taking a lot of food with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on January 6, 2024
Posted by: Didi
[This review was collected as part of a promotion.] I bought it two months ago and we love it. Perfect for our Kitchen.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great purchase !
on January 8, 2024
Posted by: Karin
[This review was collected as part of a promotion.] Great refrigeration. Every thing nice & cold.
Very quiet running.
Very quiet running.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Energy Efficient
on January 15, 2024
Posted by: Buddy 1974
[This review was collected as part of a promotion.] By far the best refrigerator I’ve bought . I trust the Whirlpool name I have had Whirlpool products before and they have been remarkably reliable with their performance I love my new refrigerator and I will continue to purchase the Whirlpool brand in the future
Written by a customer while visiting whirlpool.com
Customer Rating
4
Symple refrigerator!
on January 16, 2024
Posted by: Chad7774
[This review was collected as part of a promotion.] Having problems with the freezer getting
Cold enough.
Cold enough.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Classic black
on January 22, 2024
Posted by: Melanie
[This review was collected as part of a promotion.] Beautiful textured black surface…I was really tired of a white fridge. I’m so happy with this one!
Hums quietly and designed well.
Hums quietly and designed well.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Bigger is not necessarily better
on January 23, 2024
Posted by: Rick
[This review was collected as part of a promotion.] Basically I went to the cheapest priced refrigerator on the showroom floor as I do not need the latest, coolest model, is only me in the house & food is not a big priority in my life.I don't cook,I needed a brand name with a good reputation.I compared the features to the highest priced model & what I selected was the right choice.
Written by a customer while visiting whirlpool.com