Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(2,214 Reviews)
Open Ratings Snapshot
Rating breakdown 2,214 reviews
5 Stars
1,899
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product. 
(
205 out of 230
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Excellent camer
on January 4, 2025
Posted by: Cristina
from Ca
Verified Purchase:Yes
I love my new cell phone, easy to use, perfect size, I love the camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hey Cristina, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the inital use of your new device. We hope you have found plenty of time to explore the full capabilities, especially the Galaxy AI features like Live Translate, Note Assist, and Generative Edit. We have provided a link below to the full device manual to assist you in this exploration at your convenience. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Zoom. Ai. Screen Brightness. Samsung pay. And more
on January 5, 2025
Posted by: C R 7
from Fl
Expertise:Beginner
The best Phone of 2025 I Impress With the s24 ultra
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hi there C R 7, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing how much you are enjoying the usage of this new phone, and finding it to be the best new offering of the year. We have provided a link below to the Samsung Support Team if you have any questions as you continue your exploration and usage of your new phone. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AI is goed geslapen
on January 6, 2025
Posted by: Hemamalinie
Is zo saai man goed geslapen die en ik wil ook en Samsung 24 ultra
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone!
on January 7, 2025
Posted by: ymborrego
Expertise:Expert
I've been using this phone for 2 months and all I can say is that this phone is a beast of a phone, great and long-lasting battery life, cameras take great and colorful pictures, the performance is very fast, the S-pen comes in handy for drawing and other tasks.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2025
Hey there Ymborrego, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We absolutely love hearing that you are so thrilled with the inital use of your new device and are having fun exploring the full capabilities of your new phone. We have provided a link to the full device manual to offer additional insight to the full capabilties, and another to the Samsung Support Team. These experts are available to you through chat to answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice device, but the bluetoth is not good.
on January 9, 2025
Posted by: Anonymous
from Bahia, Brazil
Expertise:Beginner
Verified Purchase:Yes
The bluetoth don't work properly. I can't conect my earphone and the JBL sound box.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice cell
on January 11, 2025
Posted by: Patchi
from Orange Park, Florida
Verified Purchase:Yes
A lot more features than the locked Galaxy S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Issues with Charging
on January 11, 2025
Posted by: Madie
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
I have issues with charging sometimes. I'll use all sorts of chargers that works for other things and it connects and disconnects constantly.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 13, 2025
Hi Madie, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We understand how valuable the reliable charging of your new phone is to you every day, and we would love to help you resolve this matter. We have provided a link to an article to help you with this experience at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device if this continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worked great for a week !
on January 12, 2025
Posted by: Paul_R
Verified Purchase:Yes
Phone worked great for about a week. Then if got an automatic update and went on the fritz.
I got a special discount because I bought it around Christmas, but I was forced to return the phone, then they wanted me to repurchase it, but i lost the discount. Ridiculous
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, January 13, 2025
Hey Paul_R, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it is to have a new device that is not functioning as intended or expected. Without knowing the specifics of the changes that have occured since your update, we have provided a link to the Samsung Support Team to offer one on one troubleshooting assistance. We also have a range of articles and troubleshooting guides to help you at your convenience as well. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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